Customer Service

CLIENT SERVICES

If you find that you need to contact a LOFT Client Associate at any point during your online shopping, please select the contact option below that is easiest for you. LOFT Client Associates are available Monday - Friday from 8 am – 11 pm EST and Saturday - Sunday from 9 am - 9pm EST. Please select the contact option easiest for you:

By E-mail:

To send us an e-mail, please click on the subject heading below that relates to your question or comment, or simply write to us at clientservices@loft.com

By Phone:

  • 1-888-LOFT-444 (1-888-563-8444)
  • Monday - Friday from 8 am – 11 pm EST
  • Saturday - Sunday from 9 am - 9 pm EST

Fax:

  • 1-888-LOFT-222

By Mail:

LOFT SERVICES
ATTN: Senior Director
2500 Farmers Drive, 5th Floor
Columbus, OH 43235-5706

For Return:

For online returns, if not returning to a LOFT Retail store, mail to the following address:

LOFT Online Store
605 W. Crossroads Parkway
Bolingbrook, IL 60440

For complete return practice, click here

Your comments are invaluable in helping us to learn how we can best delight you. For comments or questions sent via e-mail, please expect a response within 24-48 hours; for those sent via standard mail, responses will arrive within 5 business days.

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CONTACT US

  • CALL US

    U.S Toll FREE
    1-888-563-8444
    International
    1-614-534-2756

  • WRITE US

    LOFT CLIENT SERVICES
    ATTN: Senior Director
    4079 Executive Parkway
    3rd Floor
    Westerville, Ohio 43081-3859

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    Mon - Fri:
    8AM to 11PM EST
    Sat - Sun:
    9AM to 9PM EST