Customer Service


If you find that you need to contact a LOFT Client Associate at any point during your online shopping, please select the contact option below that is easiest for you. LOFT Client Associates are available Monday - Friday from 8 am – 11 pm EST and Saturday - Sunday from 9 am - 9pm EST. Please select the contact option easiest for you:

By E-mail:

To send us an e-mail, please click on the subject heading below that relates to your question or comment, or simply write to us at

By Phone:

  • 1-888-LOFT-444 (1-888-563-8444)
  • Monday - Friday from 8 am – 11 pm EST
  • Saturday - Sunday from 9 am - 9 pm EST


  • 1-888-LOFT-222

By Mail:

ATTN: Senior Director
2500 Farmers Drive, 5th Floor
Columbus, OH 43235-5706

For Return:

For online returns, if not returning to a LOFT Retail store, mail to the following address:

LOFT Online Store
605 W. Crossroads Parkway
Bolingbrook, IL 60440

For complete return practice, click here

Your comments are invaluable in helping us to learn how we can best delight you. For comments or questions sent via e-mail, please expect a response within 24-48 hours; for those sent via standard mail, responses will arrive within 5 business days.

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