Customer Service

GIFTS & GIFT CARDS

GIFTS SERVICES

Gift Boxing

Our signature gift boxes are the perfect packaging for the perfect gift. Each item you wish to have gift-boxed will be individually packaged at a cost of $4.95 per box.

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Gift Cards

Gift Cards can be purchased at LOFT.COM, ANNTAYLOR.com, or at any LOFT, Ann Taylor, Ann Taylor Factory or LOFT Outlet store. Gift Cards are available in denominations of: $25, $50, $75, $100, $150, $200, $250, $500, $1000. We do not currently support the sale of US or Canadian gift cards to international customers or the redemption of US or Canadian gift cards for internationally-shipped orders. Gift Cards purchased in Canadian Stores can only be redeemed at our Canadian Store locations.

There is no charge for the tax or standard shipping of our Gift Cards. If you are purchasing other items in addition to your Gift Card(s), the value of the Gift Card(s) will be subtracted from the item subtotal before calculating tax and base shipping rates.

Our Gift Cards are sent to the recipient in beautiful gift boxes, free of charge.

  • Purchasing Gift Cards
  • You can purchase Gift Cards at any LOFT Store, Ann Taylor Store ,LOFT Outlet or Ann Taylor Factory Store. Gift Cards are offered in the denominations of $25, $50, $75, $100, $150, $200, $250, $500, and $1000. Should you wish to send a Gift Card in an amount not listed, you can combine any of the listed values to reach your desired total and call 1-888-LOFT-444 (1-888-563-8444).

  • Redeeming Gift Cards
  • Gift Cards can be redeemed at LOFT.com, ANNTAYLOR.COM and at any Ann Taylor, LOFT, Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase. To use your Gift Card online, you will need the 19-digit card number, and the 4-digit pin number that is under the scratch-off section on the back of the Gift Card. This information is entered during the Checkout process and the appropriate amount will be applied to your order.

  • Checking the Balance of your Gift Card
  • You can check the amount that you have left on your Gift Card at LOFT.com for any Gift Card purchased in the US or Puerto Rico or you can call the number on the back of your Gift Card. You will need to refer to the back of your card for the 19-digit card number, and the 4-digit pin number that you scratched off.

    Please note we are unable to accept Merchandise Credit as a form of payment at LOFT.com at this time.

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Online E-Gift Cards/E-Gift Certificates

  • Purchasing Online E-Gift Certificates
  • E-Gift Cards are purchased through our partner vendor, Cashstar, which specializes, is secure electronic gift certificates. When clicking on the E-Gift Card “Buy Now” button, you will be redirected to the Cashstar site to complete your purchase.

    For complete details on E-Gift Cards, click here to be redirected to the Cashstar FAQs.

  • Redeeming Online E-Gift Cards
  • E-Gift Cards may be redeemed at LOFT.com, ANNTAYLOR.COM, LouandGrey.com and at any Ann Taylor, LOFT, Lou and Grey, Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase. To use your Gift Card online, you will need the 19-digit card number, and the 4-digit pin number that is under the scratch-off section on the back of the Gift Card. This information is entered during the Checkout process and the appropriate amount will be applied to your order.

  • Redeeming Online E-Gift Certificates
  • LOFT Online E-Gift Certificates may be redeemed at LOFT.com. ANNTAYLOR.COM and Louandgrey.com. Unfortunately, at this time we are unable to accept Online E-Gift Certificates in our retail stores. To redeem an Online E-Gift Certificate on LOFT.com, you will need the E-Gift Certificate number from the "gift" e-mail you received. During the Payment process of Checkout, you will be prompted to enter this number in the "E-Gift Certificate #" field, then click "Apply". If you would like to use more than one E-Gift Certificate, simply repeat this process and be sure to click "Submit Online E-Gift Certificate" for each certificate you wish to use.

  • Check Balance of Online E-Gift Card or E-Gift Certificates
  • If you have a balance remaining from an E-Gift Card or E-Gift Certificate(s), please access Gift Cards from the homepage. You will be directed to the Gift Card/E-Gift Card landing page where you can check the balance.

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