LOFT.COM can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S.shipping options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping.
To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST.
Business day refers to Monday through Friday, excluding Holidays
Saturday and Sunday deliveries are currently not available.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.
Gift Box Charge: For Gift Boxed items, each item will be individually packaged at a cost of $4.95 per box. Please note, each item will receive one gift envelope with your personalized message.
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently, we are unable to accept orders with billing addresses outside of the 50 U.S. states and Puerto Rico.We also cannot accept checks or money orders at this time.
We offer you the convenience of numerous payment options for your online order. These options include the LOFT Card, LOFT E-Gift Certificate, LOFT Gift Card or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. All payments must be made in full at time of shipment. To make a payment to your LOFT Credit Card account, click here.
Please Note: We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.
Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.
To redeem a code-based promotion, perform the following steps:
The following restrictions apply:
LOFT.COM follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.
To save you time, we've made our checkout process efficient and easy to complete. Just follow the prompts in the simple one-page checkout process.
In Step 1 of Checkout, you will be asked to fill in your shipping information.
In Step 2, you will enter your billing and payment information. If you have a saved payment method, click "Change" to add a new payment method. You will then be prompted to change your payment method or add your LOFT Gift Certificate, LOFT Gift Card and/or LOFT Loves Reward.
Prior to clicking the “Purchase” button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and/or gift charges and credits. The final total that will be charged to your credit card will appear on the bottom of the page. When you have confirmed that all of the information on this page is correct, click on the "Purchase" button next to your order total.
You will receive e-mail confirmations both when your order is received as well as when your order is shipped.
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status
When we designed our business processes and systems at LOFT.COM, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. However, we are unable to change the details of the order or cancel the order.
Please allow up to 24 hours to receive a response to your email.
U.S Toll FREE
LOFT CLIENT SERVICES
ATTN: Senior Director
4079 Executive Parkway
Westerville, Ohio 43081-3859
Mon - Fri:
8AM to 11PM EST
Sat - Sun:
9AM to 9PM EST