Customer Service



Shipping Options

LOFT.COM can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S.shipping options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping.

To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST.

LOFT Shipping Rates

Business day refers to Monday through Friday, excluding Holidays

Saturday and Sunday deliveries are currently not available.

Standard Shipping

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.

  • Standard Shipping for Orders Under $125
    • Orders of $124.99 or less will be shipped at a flat rate of $8.95
  • Standard Shipping for Orders Over $125
    • To be eligible for standard free shipping, the order value must be $125
      • Qualifying amount must be met AFTER any promotion or discount is applied
      • Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement
    • Additional charges apply if:
      • You choose another shipping option (3-Day Business or Next Day Business Shipping)
      • You are shipping to: Alaska, Hawaii or Puerto Rico addresses

**3-Day Business Shipping

  • Flat Rate $14.95 for Third Day Shipping and Handling Charges
  • Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays)

***Next Day Business Shipping

  • Flat Rate $24.95 for Next Business Day Shipping and Handling Charges
  • Orders placed by 3 P.M. EST Monday-Friday, will be delivered next business day
  • Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends, will arrive on the second business day (business day refers to Monday-Friday, excluding Holidays)
  • Not available for Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and certain remote locations
  • Not guaranteed for P.O. Boxes. Your order will be sent via USPS Express service

Gift Box Charge: For Gift Boxed items, each item will be individually packaged at a cost of $4.95 per box. Please note, each item will receive one gift envelope with your personalized message.

Return to FAQ Index

Billing Information

When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently, we are unable to accept orders with billing addresses outside of the 50 U.S. states and Puerto Rico.We also cannot accept checks or money orders at this time.

Return to FAQ Index

Payment Options

We offer you the convenience of numerous payment options for your online order. These options include the LOFT Card, LOFT E-Gift Certificate, LOFT Gift Card or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. All payments must be made in full at time of shipment. To make a payment to your LOFT Credit Card account, click here.

Please Note: We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.

Return to FAQ Index

Promotions and Coupons

Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

To redeem a code-based promotion, perform the following steps:

  • In the Shopping Bag, enter your promotion code in the space marked "Promo Code."
  • Click the "Apply" button on the right side of the page.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply a promotion to a previous purchase.
  • Some promotional offers may not be combined with other offers in the same order.
  • Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Enter the code in the Shopping Bag in the space marked "Promo Code," and then click the "Apply" button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard shipping for orders placed at LOFT.COM with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
  • Taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes and payment of LOFT credit cards do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Ann Taylor stores.
  • Offers are not valid at Ann Taylor stores, Ann Taylor Factory stores, LOFT Outlet stores and
  • Offers are not valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.

Return to FAQ Index


LOFT.COM follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.

Return to FAQ Index

Checkout & Order Processing

To save you time, we've made our checkout process efficient and easy to complete. Just follow the prompts in the simple one-page checkout process.

In Step 1 of Checkout, you will be asked to fill in your shipping information.

In Step 2, you will enter your billing and payment information. If you have a saved payment method, click "Change" to add a new payment method. You will then be prompted to change your payment method or add your LOFT Gift Certificate, LOFT Gift Card and/or LOFT Loves Reward.

Prior to clicking the “Purchase” button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and/or gift charges and credits. The final total that will be charged to your credit card will appear on the bottom of the page. When you have confirmed that all of the information on this page is correct, click on the "Purchase" button next to your order total.

You will receive e-mail confirmations both when your order is received as well as when your order is shipped.

Return to FAQ Index

Order Status

Tracking your order

Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status

Changes to your order

When we designed our business processes and systems at LOFT.COM, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. However, we are unable to change the details of the order or cancel the order.

Return to FAQ Index



    U.S Toll FREE


    ATTN: Senior Director
    4079 Executive Parkway
    3rd Floor
    Westerville, Ohio 43081-3859


    Start now
    Mon - Fri:
    8AM to 11PM EST
    Sat - Sun:
    9AM to 9PM EST