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Borderfree is an e-commerce platform that allows us to provide to our international clients the ability to shop at in the currency of their choice, with competitive shipping costs and delivery times.

Shop as you would normally by adding items to your bag and then clicking on the checkout button.

Our website will instantly recognize that you are an international client. You may also click on the flag in the top navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.

When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*", as "BF" denotes the Borderfree network.

• MasterCard, including the Ann Taylor or LOFT MasterCard
• Visa
• American Express
• Paypal (only for international shipping use)
• China Union Pay (only for international shipping use)

At this time, Ann Taylor or LOFT store cards cannot be used on international orders.

Orders are subject to verification and acceptance before shipping. Your credit card will be billed by Borderfree at the time your order leaves the U.S.

Currently, Borderfree supports billing in more than 40 different currencies, with more being added on an ongoing basis. Click here to view and select from a list of supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

What are my international shipping options?

Below are estimated delivery days for our international orders. You will be quoted specific delivery days at the time of checkout that is based on your selected destination country, and the shipping methods available for the items in your shopping cart.

Destination Estimated Delivery Days
Canada 4-17 business days
United Kingdom 5-12 business days
Mexico 5-9 business days
Central America and the Caribbean 5-12 business days
South America 5-13 business days
Europe 5-13 business days
Asia-Pacific Countries 5-12 business days
South Asia 6-12 business days
Africa and Middle East 5-13 business days
Iceland 6-11 business days
Russian Federation 8-18 business days

International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.

Your credit card will be billed by Borderfree at the time your order leaves the U.S.

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

International orders are not eligible for:

• Free shipping
• Gift card purchases
• Payment with gift cards
• Gift boxes
• Price adjustments

Other promotional restrictions may apply. Please contact us with any questions.

The maximum order value for international shipment is USD $2,500.

Some items, including hazardous materials, furs and exotic leathers, and jewelry may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during the checkout process.

Unfortunately, we do not currently support the sale of US or Canadian gift cards to international customers or the redemption of US or Canadian gift cards for internationally-shipped orders.

If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.

Effective June 1, 2014 LOFT will be revising the Return Policy. All purchases made on June 1, 2014 or after will be subject to our new 45 day return policy. Any purchases made May 31, 2014 or prior will be subject to the old 60 day return policy.

We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 45 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 45 days from the date of purchase.

Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.

To process a return, please email us at or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.

International Orders are not eligible to receive price adjustments.

You can track the progress of your international package(s) here.

Please click here

We invite our international customers to browse our product reviews, but they are unable to write them at this time.



    U.S Toll FREE


    ATTN: Senior Director
    4079 Executive Parkway
    3rd Floor
    Westerville, Ohio 43081-3859


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