We will gladly accept your return or exchange of unworn, unwashed merchandise by mail. Unwashed, unworn merchandise can also be returned or exchanged at any LOFT location with the exception of select merchandise explicitly noted below. Purchases made online cannot be returned or exchanged at Ann Taylor stores, Ann Taylor Factory stores or LOFT outlet stores.
Returns accompanied by the original receipt within 60 days of the date of purchase will be credited for the price paid either in the original form of payment or a merchandise exchange.
Returns accompanied by the original receipt more than 60 days after the date of purchase will be credited for the current selling price either in the form of a merchandise credit* or a merchandise exchange.
Returns without the original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit.* Merchandise deemed Final Sale on the date of the return may not be returned or exchanged.
Purchases of reduced price merchandise that have the words 'Final Sale' in the description, and/or a .44 or .88 price ending, are deemed Final Sale and may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
Maternity purchases are returnable only by mail. A pre-paid return label is enclosed with any maternity order (with the exception of "Final Sale" purchases which cannot be returned to stores or via mail). To make a return, re-package any unworn, unwashed items that don't meet your needs. Affix the label on your package and go to www.ups.com to find your local drop off location.
Swimwear merchandise cannot be returned to stores and must be returned to loft.com via mail. "Final Sale" purchases cannot be returned to stores or via mail. The hygienic lining must be attached to the merchandise for the return to be accepted.
We will gladly accept your return of unworn, unwashed merchandise by mail. Returns accompanied by the original receipt must be received within 60 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 60 days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.
To process a return, please email us at clientservices@LOFT.com or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.
If the total value of your exchange is less than the total value of returned items, you'll receive the difference in the form of a gift certificate. Please be sure to specify the type of gift certificate you prefer on your receipt. Click here for more details on LOFT Gift Certificates. If the total value of your exchange is greater than the total value of returned items, please indicate the credit card to be charged for the difference.
If you have received a gift from LOFT that you would like to return or exchange, please return your gift along with the gift receipt included in your package to the address provided.
For gift returns that are received within 60 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender.
For gift returns that are received more than 60 days after the transaction date, you will receive an Online E-Gift Certificate for the current selling price.
Please be sure to enter your e-mail address on the returned receipt to ensure you receive the online E-Gift Certificate.
If you prefer, you may choose to return or exchange your gift to any LOFT store location, with the exception of select merchandise explicitly noted on this page. Please bring your gift along with the gift receipt to the store. You will receive an In-Store Merchandise Credit for the amount paid by the sender if the return is made within 60 days of the transaction date. For gift returns made in-store more than 60 days after the transaction date, you will receive an In-Store Merchandise Credit for the current selling price. If you do not have the gift receipt, you will receive an In-Store Merchandise Credit for the current selling price.
Please note, merchandise that is deemed Final Sale may not be returned or exchanged by mail or to store locations.
To save you time, we have our LOFT Quick Exchange Service. If you find that an item you ordered isn't just quite right and need a replacement as soon as possible, all you need to do is call us at 1-888-LOFT-444. We'll quickly place an exchange order, charging your preferred credit card. In addition, we'll help you make your return to our Online Store or to a LOFT Store nearest you.
One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Please note, our stores are not able to process price adjustments for online orders. To request a one-time price adjustment, please e-mail us at clientservices@LOFTonline.com within the 7-day window. Should you be eligible for a price adjustment, we will gladly credit your original form of payment within 1 week of receipt of your email and send you an email reply confirmation. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Should you not be eligible for a price adjustment, we will reply with an email, as well.
To expedite your return process and ensure the accuracy of any credit, please:
- Fill out the "MERCHANDISE TO RETURN" section on your original receipt. Please help us improve our service by providing the main reason for return using the codes listed on your receipt.
- Then fill out the "PLEASE SEND ME" section, specifying if you would like an exchange, a gift certificate, or a refund.
- In the original box, carefully pack your item(s), including the tags, in the original condition, and include your completed receipt with the item(s). Be sure to keep a duplicate copy of this receipt for your records.
- Place the shipping label on the outside of your box and mail it back to the address on the label.
- Return via insured carrier for tracking purposes. We are sorry, but we cannot accept C.O.D packages.
If you do not have a return label, please return your items to:LOFT Online Store 605 W. Crossroads Parkway Bolingbrook, IL 60440
If you have misplaced your receipt, please dial 1-888-LOFT-444, and a LOFT Client Associate will be happy to help you.
At this time, we regret that merchandise purchased at a LOFT Store cannot be returned by mail.