Once you have received notice that your package has shipped, rest assured that your package is in transit. Occasionally there are delays in tracking updates this time of year, however the carrier details will be updated once your package arrives at your local post office.
Masks are not required for fully vaccinated customers and store associates.
To save you time, we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1-888-563-8444. We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to Store nearest you.
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.
As an effort to increase our environmental sustainability, your package may not include a paper invoice. To make a return please make sure you keep the order number from your order confirmation email to locate your order details on the site to print your return label. To return your order in store, please bring your order to the store and an associate will process your return. You may use the order email as your receipt for your returns on this order. Please refer to the return policy online for exact details of our return practice.
LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail or online. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.
We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
Click here to begin the return process and generate your prepaid label.
OPTION 1
OPTION 2: Return the package on your own
Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $7.95 will be deducted from your return credit amount. You will receive an email once the return is completed.
Please note: if returns from separate orders are shipped with one return label, it may take an additional 2-3 weeks for return credit processing as they need to be reviewed separately. For the fastest return process, we recommend shipping each return with the label corresponding to that specific order.
Troubleshooting:
If you are having difficulty locating your return when using the link above, please check these details:
You may contact us via chat, text or phone immediately after submitting your order and we will make every effort to cancel it. When we designed our business processes and systems at LOFT, our goal was to save you time by quickly processing your order. Therefore, our window of time for cancellation is very short. If you selected In Store or Curbside Pick Up, we are unable to cancel your order – but if you choose not to pick up your order, it will be cancelled after the pick up date.
Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.
To redeem a code-based promotion, perform the following steps:
The following restrictions apply:
Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.
Gift Cards can be purchased at LOFT.COM, ANNTAYLOR.com, or at any LOFT, Ann Taylor, Ann Taylor Factory or LOFT Outlet store. Gift Cards are available in denominations of: $25, $50, $75, $100, $150, $200, $250, $500, $1000. We do not currently support the sale of US or Canadian gift cards to international customers or the redemption of US or Canadian gift cards for internationally-shipped orders. Gift Cards purchased in Canadian Stores can only be redeemed at our Canadian Store locations.
There is no charge for the tax or standard shipping of our Gift Cards. If you are purchasing other items in addition to your Gift Card(s), the value of the Gift Card(s) will be subtracted from the item subtotal before calculating tax and base shipping rates.
Our Gift Cards are sent to the recipient in beautiful gift boxes, free of charge.
•Purchasing Gift Cards
You can purchase Gift Cards at any LOFT Store, Ann Taylor Store ,LOFT Outlet or Ann Taylor Factory Store. Gift Cards are offered in the denominations of $25, $50, $75, $100, $150, $200, $250, $500, and $1000. Should you wish to send a Gift Card in an amount not listed, you can combine any of the listed values to reach your desired total and call 1-888-LOFT-444 (1-888-563-8444).
•Redeeming Gift Cards
Gift Cards can be redeemed at LOFT.com, ANNTAYLOR.COM and at any Ann Taylor, LOFT, Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase. To use your Gift Card online, you will need the 19-digit card number, and the 4-digit pin number that is under the scratch-off section on the back of the Gift Card. This information is entered during the Checkout process and the appropriate amount will be applied to your order.
•Checking the Balance of your Gift Card
You can check the amount that you have left on your Gift Card at LOFT.com for any Gift Card purchased in the US or Puerto Rico or you can call the number on the back of your Gift Card. You will need to refer to the back of your card for the 19-digit card number, and the 4-digit pin number that you scratched off.
Please note we are unable to accept Merchandise Credit as a form of payment at LOFT.com at this time.
•Purchasing Online E-Gift Certificates
E-Gift Cards are purchased through our partner vendor, Cashstar, which specializes, is secure electronic gift certificates. When clicking on the E-Gift Card "Buy Now" button, you will be redirected to the Cashstar site to complete your purchase.
For complete details on E-Gift Cards, click here to be redirected to the Cashstar FAQs.
•Redeeming Online E-Gift Cards
E-Gift Cards may be redeemed at LOFT.com, ANNTAYLOR.COM and at any Ann Taylor, LOFT, Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase. To use your Gift Card online, you will need the 19-digit card number, and the 4-digit pin number that is under the scratch-off section on the back of the Gift Card. This information is entered during the Checkout process and the appropriate amount will be applied to your order.
•Redeeming Online E-Gift Certificates
LOFT Online E-Gift Certificates may be redeemed at LOFT.com and ANNTAYLOR.COM. Unfortunately, at this time we are unable to accept Online E-Gift Certificates in our retail stores. To redeem an Online E-Gift Certificate on LOFT.com, you will need the E-Gift Certificate number from the "gift" e-mail you received. During the Payment process of Checkout, you will be prompted to enter this number in the "E-Gift Certificate #" field, then click "Apply". If you would like to use more than one E-Gift Certificate, simply repeat this process and be sure to click "Submit Online E-Gift Certificate" for each certificate you wish to use.
•Check Balance of Online E-Gift Certificates
If you have a balance remaining from an E-Gift Card or E-Gift Certificate(s), please access Gift Cards from the homepage. You will be directed to the Gift Card/E-Gift Card landing page where you can check the balance.
Borderfree is an e-commerce platform that allows us to provide to our international clients the ability to shop at LOFT.com in the currency of their choice, with competitive shipping costs and delivery times.
Shop LOFT.com as you would normally by adding items to your bag and then clicking on the checkout button.
Our website will instantly recognize that you are an international client. You may also click on the flag in the top navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.
When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*ANNTAYLOR.com", as "BF" denotes the Borderfree network.
WE ACCEPT THE FOLLOWING PAYMENT METHODS:
• MasterCard, including the Ann Taylor or LOFT MasterCard
• Visa
• American Express
• JCB
• Paypal (only for international shipping use)
• China Union Pay (only for international shipping use)
At this time, Ann Taylor or LOFT store cards cannot be used on international orders.
Orders are subject to verification and acceptance before shipping. Your credit card will be billed by Borderfree at the time your order leaves the U.S.
Currently, Borderfree supports billing in more than 40 different currencies, with more being added on an ongoing basis. Click here to view and select from a list of supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
What are my international shipping options?
Below are estimated delivery days for our international orders. You will be quoted specific delivery days at the time of checkout that is based on your selected destination country, and the shipping methods available for the items in your shopping cart.
| Destination | Estimated Delivery Days |
|---|---|
| Canada | 4-17 business days |
| United Kingdom | 5-12 business days |
| Mexico | 5-9 business days |
| Central America and the Caribbean | 5-12 business days |
| South America | 5-13 business days |
| Europe | 5-13 business days |
| Asia-Pacific Countries | 5-12 business days |
| South Asia | 6-12 business days |
| Africa and Middle East | 5-13 business days |
| Iceland | 6-11 business days |
| Russian Federation | 8-18 business days |
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
Your credit card will be billed by Borderfree at the time your order leaves the U.S.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.
International orders are not eligible for:
• Free shipping
• Gift card purchases
• Payment with gift cards
• Gift boxes
• Price adjustments
Other promotional restrictions may apply. Please contact us with any questions.
The maximum order value for international shipment is USD $2,500.
Some items, including hazardous materials, furs and exotic leathers, and jewelry may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during the checkout process.
Unfortunately, we do not currently support the sale of US or Canadian gift cards to international customers or the redemption of US or Canadian gift cards for internationally-shipped orders.
If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.
To process a return, please email us at clientservices@LOFT.com or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.
International Orders are not eligible to receive price adjustments.
You can track the progress of your international package(s) here.
Please click here
We invite our international customers to browse our product reviews, but they are unable to write them at this time.
LOFT will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.
We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
To save you time, we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1-888-LOFT-444 (1-888-563-8444). We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to Store nearest you.
Click here to begin the return process and generate your prepaid label.
OPTION 1:
OPTION 2: Return the package on your own
Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $7.95 will be deducted from your return credit amount. You will receive an email once the return is completed.
Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.
Troubleshooting:
If you are having difficulty locating your return when using the link above, please check these details:
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.
To process a return, please email us at clientservices@LOFT.com or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.
Q: Can I get an eReceipt for any transaction?
A: eReceipts are available for purchase, return, and exchange transactions except for those tendered by cash, check, or traveler's check.
Q: Can I get a paper receipt and an eReceipt?
A: Yes, for applicable transactions, you will have the option of receiving a paper receipt or an eReceipt, or both.
Q: How long does it take to receive an eReceipt?
A: eReceipts are sent in near real-time. In most cases, you will receive an eReceipt before you have left the store.
Q: I asked for an eReceipt but did not receive one. What can I do?
A: If there is a system issue, the eReceipt will be sent as soon as it is resolved. We also recommend that you check your email spam folder. If the eReceipt is there, add us to your address book to ensure they always arrive to your inbox. Please note: at this time, eReceipts cannot be re-sent.
Q: Can I use my eReceipt for a return or exchange?
A: Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.
Q: Can you look up my eReceipt for me using my email address?
A: At this time, we are unable to look up eReciepts. Please bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.
Q: Can I send a gift receipt as an eReceipt?
A: Unfortunately, as we can only email one email address gift receipts cannot be sent as an eReceipt. Gift receipts will continue to be print only.
Q: Are eReceipts offered in all LOFT stores?
A: At this time, eReceipts are not available in California, Washington DC, Massachusetts, New Jersey, Wisconsin or Canada. All stores in the United States will however accept eReceipts for returns and exchanges.
Q: I lost or deleted my eReceipt but need to make a return. What can I do?
A: At this time, we are unable to re-send eReceipts. Per our return practice, returns can be made without an original receipt for the item's current selling price in the form of a merchandise credit. Merchandise deemed final sale on the date of return may not be returned or exchanged.
Create a wishlist and make your style dreams come true!
Simply log into your account, select an item and click the add to wishlist button beneath the add to bag button. You'll get confirmation that it's been added, and you can keep shopping away. You can access your wishlist anytime by clicking the wishlist icon on our website header, next to your account. Your wishlist may not be available on our mobile site, but full access is coming soon.
LOFT provides a range of fabric offerings for every product and every occasion. To learn more about the fabrics we use, their special features and benefits, as well as how to care for them, select this option from any product detail page.
LOFT is proud to provide consistent sizing in misses, petite, tall and plus sizes. Click here for more details on our size charts by item category. Grab a measuring tape and follow our easy measuring instructions to ensure that you get the best fit possible.
Find in Store is a tool in our online store, which allows our clients to locate merchandise from any of our LOFT retail locations.
The Find in Store link will be displayed on each product detail page that, when clicked , will pre-populate your original product. You will be asked to select a color and size from the drop down menu as well as enter the zip code of the area in which you wish to shop.
Find in Store search results will display all store locations within a 150 mile radius of the zip code entered. You will be able to print these search results. Due to the rapid change in inventory positions throughout the day, we cannot guarantee availability.
If the item is available at LOFT.com, you may place an order yourself or call 1-888-LOFT-774 (1-888-563-8774). If the item you want is in a local store, you may visit that location.
For your convenience, as a registered signed-in user of LOFT.COM, when you exit the Online Store any items that remain in your Shopping Bag will automatically be saved for your next visit. To view the items you have saved when you return, simply sign in to LOFT.COM and click on the "My Bag" link in the Navigation Bar. Your Bag will be automatically updated as you add in new items.
If you begin shopping before you sign in, a new Shopping Bag will be started for you. When you sign in to begin the checkout process your current shopping bag will be merged with any items saved on a previous visit.
Please note that saving items in your Shopping Bag does not reserve them for purchase at a later date. If any of the items in your saved Bag sell out, they will be removed or you will receive a message during checkout stating that the item(s) are no longer available to order. You will need to remove the sold out items from your bag in order to complete the checkout process.
To take advantage of this convenient feature and many others, click here to register or go directly to the "Sign In" page from the navigation bar.
LOFT.COM is best viewed with Firefox, Chrome and Safari browsers.
LOFT.COM can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S. shipping and handling options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST. Business day refers to Monday through Friday, excluding Holidays. Saturday and Sunday deliveries are currently not available.
*Standard Shipping
The safety of our associates and customers is our top priority. As a result, there will be shipping delays.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.
**3-Day Business Shipping
***Next Day Business Shipping
Gift Box Charge: For Gift Boxed items, each item will be individually packaged at a cost of $4.95 per box. Please note, each item will receive one gift envelope with your personalized message.
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently, we are unable to accept orders with billing addresses outside of the 50 U.S. states and Puerto Rico. We also cannot accept checks or money orders at this time.
We offer you the convenience of numerous payment options for your online order. These options include the LOFT Card, LOFT E-Gift Certificate, LOFT Gift Card or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. All payments must be made in full at time of shipment. To make a payment to your LOFT Credit Card account, click here.
Please Note: We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.
LOFT.COM follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.
Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.
To redeem a code-based promotion, perform the following steps:
The following restrictions apply:
To save you time, we've made our checkout process efficient and easy to complete. Just follow the prompts in the simple one-page checkout process.
In Step 1 of of Checkout, you will be asked to fill in your shipping information.
In Step 2, you will enter your billing and payment information. If you have a saved payment method, click "Change" to add a new payment method. You will then be prompted to change your payment method or add your LOFT Gift Certificate, LOFT Gift Card and/or LOFT Loves Reward.
Prior to clicking the "Purchase" button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and/or gift charges and credits. The final total that will be charged to your credit card will appear on the bottom of the page. When you have confirmed that all of the information on this page is correct, click on the "Purchase" button next to your order total.
You will receive e-mail confirmations both when your order is received as well as when your order is shipped.
While you're shopping LOFT.COM, we offer you the option to sign in/register with us. Once you've registered, you'll be able to experience several special features:
If you'd like to register with us, click on "Sign In" on the top of any page. As part of the registration process, you will be asked for the following information:
Please be assured that any personal information you submit to LOFT.COM is safe and secure. To view LOFT's complete Privacy & Security Statement, please click here.
If you wish to change your email address/username, please login to the "My Account" section of the website and click on "Preferences". You may also call 1-888-LOFT-444 (1.888.563.8444) and a Client Associate will assist you.
If you forget your Password, visit the "Sign In" page of the website and then click the "Forgot Password?" link. If your e-mail address is currently in our records, we will send you an email with a link to reset your password. For your added protection and security, we will also remove any credit card information you may have previously saved on our website.
If you wish to be removed from our e-mails and/or mailings, you may submit your request to unsubscribe through "My Account/Preferences" at LOFT.COM. To access this feature, click here. If you have received an e-mail from LOFT, you may respond with the word "unsubscribe" in the subject line or indicate your preference to receive only one email per week. In addition, you may also contact us via e-mail at clientservices@loft.com or via phone at 1-888-LOFT-444.
Curbside pickup is available in select stores. As states continue to open up retail business, curbside pickup may become available in your local store. Click here to learn more.
To treat you to another fun way to shop, we've made some items on our website available for pick up in store. As soon as the store selected prepares your pick up, we'll send you an "in-store pickup is ready" email. All you have to do is come to the store selected and show them the email, along with a valid driver's license or government-issued ID.
After receiving the email, you'll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If you've ordered more items, they may be available at different times and you'll receive an email once each item is ready to be picked up.
Please note: not all items are available for in-store pickup and this service is not available in all stores.
On the product page, a "Pick Up In Store" button will appear beneath the "Add To Bag" button. Simply click the button and instructions will follow.
Yes. For items you would like to pick up, click the "Pick Up In Store" button and follow the instructions. For items you would like shipped, click the "Add To Bag" button. When you are ready to checkout, your shopping bag will be split to show items for in-store pickup and items that will be shipped.
In-store pickup is continually being added to stores. If your store isn't currently offering in-store pickup, check back for updates.
After you place your order, your credit card will be authorized for the total order amount. When your in-store pickup is completed, that part of the order will be finalized and your credit card will be charged.
As soon as the store selected prepares your pick up, we'll send you an "in-store pickup is ready" email. Once this email is received, please visit the store within the next four days to pick up your item(s) - you will have to show the email to the store selected, along with a valid driver's license or government-issued ID. Find store hours here.
After receiving your "in-store pickup is ready" email, you'll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If you've ordered more items, they may be available at different times and you'll receive an email once each item is ready to be picked up.
Please bring your "in-store pickup is ready" email (you can also show it on your phone), along with a valid driver's license or government-issue ID.
Yes! You will see a place to add their information during the checkout process. They will also receive your "in-store pickup is ready" email. All they need to do is show the email to the store selected, along with a valid driver's license or government-issued ID.
When you arrive at the store, just ask an associate for assistance with your in-store pick up.
On the next business day, the store selected will begin to prepare your in-store pickup. As soon as it's ready for pick up, we'll send you an "in-store pickup is ready" email. Please wait until you receive the email before picking up your order - you will have to show the email to the store selected, along with a valid driver's license or government-issued ID. Find store hours here.
Yes! Once you complete your in-store pickup, you will be emailed a receipt.
When completing your in-store pickup, simply let the associate know which items you would like to exchange or return.
Unfortunately, the pick up store cannot be changed after you've placed your order.
For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the selected store. If you have an order with items for in-store pickup and shipment, you could be charged different tax rates.
If you have any feedback about your in-store pickup experience, we'd love to hear from you. Email us at: clientservices@LOFT.com
Click here for customer service.
Mon - Fri:
8AM to 11PM EST
Sat - Sun:
9AM to 9PM EST
U.S. Toll FREE
1-888-563-8444
Data Rates apply.
U.S. Toll FREE
1-888-563-8444
International Clients
1-614-534-2756
