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FREE 2-Day SHIPPING FOR ORDERS OVER $300

Customer Service

Fastest response

Live Chat

Mon - Fri:

8am to 10pm EST

Sat - Sun:

10am to 9pm EST

Text Us

U.S. Toll FREE

1-888-563-8444

 

 

Call Us

U.S. Toll FREE

1-888-563-8444

International Clients

1-614-534-2756

Top Questions

Where is my order?

Once you have received notice that your package has shipped, rest assured that your package is in transit. Occasionally there are delays in tracking updates this time of year, however the carrier details will be updated once your package arrives at your local post office.

How do I exchange my order?

To save you time, we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is chat with us or call us at 1-888-563-8444. We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to a store nearest you.

How do I check the status of or track an order?

Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.

Why did I not receive a packslip with my order?

As an effort to increase our environmental sustainability, your package may not include a paper invoice. To make a return please make sure you keep the order number from your order confirmation email to locate your order details on the site to print your return label. To return your order in store, please bring your order to the store and an associate will process your return. You may use the order email as your receipt for your returns on this order. Please refer to the return policy online for exact details of our return practice.

What is the return or exchange policy?

LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail or online. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Swim, Brands We Love, and Intimates by Haven Well Within Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

What is the Store Return Practice?

We will gladly accept your return of unwashed and unworn or defective merchandise under the following conditions:

MERCHANDISE PURCHASED AT A LOFT STORE may only be returned to a LOFT store.

MERCHANDISE PURCHASED AT A LOFT OUTLET STORE may only be returned to a LOFT OUTLET store.

RETURNS ACCOMPANIED BY A VALID ORIGINAL RECEIPT MADE WITHIN 30 DAYS OF THE PURCHASE DATE are credited for the price paid in the original form of payment or an exchange. Returns made after 30 days will be credited for the current selling price in the form of a merchandise credit or an exchange.

RETURNS WITH A VALID GIFT RECEIPT OR EXCHANGE RECEIPT MADE WITHIN 30 DAYS OF THE TRANSACTION DATE will be credited the price on the receipt in the form of a merchandise credit or exchange. Returns made more than 30 days after the transaction date will be credited for the current selling price.

RETURNS WITHOUT A RECEIPT will be credited for the selling price on the date of the return, in the form of a merchandise credit or exchange.

FINAL SALE MERCHANDISE (merchandise with .44, .77 or .88 cent price endings) may not be returned or exchanged with or without a receipt.

MERCHANDISE CREDITS: Valid photo identification must be presented to receive or redeem a merchandise credit.

ONE PRICE ADJUSTMENT on full priced merchandise may be made within 7 days from the purchase date. To receive an adjustment, you must present a valid original receipt.

RETURNED CHECKS are subject to a service charge of $25 or the maximum allowed by law. The allowable fee for checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account using a bank draft drawn from your account.

GIFT CARDS: Terms and conditions apply to the use of ANN TAYLOR and LOFT gift cards. Please refer to the back of the gift card for all applicable terms and conditions or consult a sales associate.

LOFT OUTLET PRICING POLICY: “Original” or “Ticket” prices are our offering prices that appear on our ticket. This means we offered the merchandise in our stores at those prices; however, we may not have sold the item at that price. The savings we show on our receipts from these prices may not be based on actual sales of the item at the “Original” or “Ticket” prices. Some “Original” or “Ticket” prices may not have been in effect during the past 90 days.

Why is my order arriving in multiple packages?

To ensure that your order is shipped as efficiently as possible, at times we will fulfill our orders from more than one location. In these rare instances, your entire order may arrive in different boxes. If your products are shipped separately, you will not be charged any additional shipping costs and all tracking information will be included in your separate shipment confirmation emails. Please also note that some of our Fulfillment Centers are unable to ship to a PO Box, or APO/FPO/DPO or Puerto Rico address.

How do I return my order?

Click here to begin the return process and generate your prepaid label.

OPTION 1:

  • Complete the steps to return your selected items
  • Print the return label
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Affix your shipping label to the package, making sure no other tracking labels are shown

Once your package is ready to be shipped, refer to the shipping carrier on the label:

  • For UPS, drop it off at your nearest UPS location
  • USPS (U.S. Postal Service), give it to your local carrier or drop off at the nearest USPS location

OPTION 2: Return the package on your own

  • Complete the steps to return your selected items
  • Print the return invoice
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Select a carrier (USPS, UPS, FedEx, etc.).
  • Pay the return postage at the time of shipping.
  • to the following address: LOFT Online Store 1901 East State Road 240 Greencastle, IN 46135

Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $8.95 will be deducted from your return credit amount. You will receive an email once the return is completed. Please note: if returns from separate orders are shipped with one return label, it may take an additional 2-3 weeks or more for return credit processing on the items that are not listed on the return invoice, as these items will need to be reviewed separately. Note that for these items, the date of the return will be considered to be the date the return is processed. This could result in your receipt of a merchandise credit rather than a full refund to your original form of payment, depending on how long it takes to process the return. For the fastest return process and to ensure that you receive a full refund to your original form of payment, we recommend shipping each return separately and only including items that are listed on the return invoice.

We reserve the right to limit any customer to only one of the options listed above in our sole discretion.

Troubleshooting:

If you are having difficulty locating your return when using the link above, please check these details:

  • Has your entire order been delivered? If so, please allow 24 hours after your entire order was delivered before starting the return process.
  • Is your email address entered exactly the same as when your order was placed?
  • Is the order number entered exactly as it appears in the first paragraph of your order confirmation email?
  • Are you visiting the site where you submitted your order? Please note that there are separate sites for each of our brands. To complete the return process, you will need to visit the exact site where your order was placed.
How do I cancel an order?

You may contact us via chat, text or phone immediately after submitting your order and we will make every effort to cancel it. When we designed our business processes and systems at LOFT, our goal was to save you time by quickly processing your order. Therefore, our window of time for cancellation is very short. If you selected In Store or Curbside Pick Up, we are unable to cancel your order – but if you choose not to pick up your order, it will be cancelled after the pick up date.

How do I apply a promotion to my order?

Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

To redeem a code-based promotion, perform the following steps:

  • In the Shopping Bag, enter your promotion code in the space marked "Promo Code."
  • Click the "Apply" button on the right side of the page.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period.
  • Some promotional offers may not be combined with other offers in the same order.
  • Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Enter the code in the Shopping Bag in the space marked "Promo Code," and then click the "Apply" button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard shipping for orders placed at LOFT.com with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
  • Taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes and payment of LOFT credit cards do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Ann Taylor stores.
  • Offers are not valid at Ann Taylor stores, Ann Taylor Factory stores, LOFT Outlet stores and ANNTAYLOR.com.
  • Offers are not valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.
What is your price adjustment policy?

Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

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Order Status And Tracking

please note: It may take a few minutes after placing your order for the details to appear on this page.

To track your order, enter your email address and order number you received in your confirmation email. Or if you have an Ann TaylorLOFT account.

The details of your order and/or return are below. If you’re order shows a “Processing” status, we are currently working on getting your order ready for shipping. If your order shows a “Ready for Pick Up” status, your order is ready at the store for pick up. As soon as your order ships, we will send you an email with this tracking information.

If you need to return an item in your order, please click “Return items” to begin the return process. Orders that have not yet been shipped are not available to begin the return process

Returns And Exchanges

Return Policy

LOFT will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Swim, Brands We Love, and Intimates by Haven Well Within Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged

Returns without proof of purchase will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

Quick Phone Exchange Orders

To save you time, we have our Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1-888-LOFT-444 (1-888-563-8444). We'll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to Store nearest you.

Returning by Mail

Click here to begin the return process and generate your prepaid label.

OPTION 1:

  • Complete the steps to return your selected items
  • Print the return label
  • Carefully pack your item(s), in the original condition, and include your printed invoice
  • Affix your shipping label to the package, making sure no other tracking labels are shown

Once your package is ready to be shipped, refer to the shipping carrier on the label:

  • For UPS, drop it off at your nearest UPS location
  • For USPS (U.S. Postal Service), give it to your local carrier or drop off at the nearest USPS location

OPTION 2: Return the package on your own

  • Complete the steps to return your selected items
  • Print the return invoice
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Select a carrier (USPS, UPS, FedEx, etc.).
  • Pay the return postage at the time of shipping.
  • Ship to the following address:

LOFT Online Store 1901 East State Road 240 Greencastle, IN 46135

Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $8.95 will be deducted from your return credit amount. You will receive an email once the return is completed.

Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.

We reserve the right to limit any customer to only one of the options listed above in our sole discretion.

Troubleshooting:

If you are having difficulty locating your return when using the link above, please check these details:

  • Has your entire order been delivered? If so, please allow 24 hours after your entire order was delivered before starting the return process.
  • Is your email address entered exactly the same as when your order was placed?
  • Is the order number entered exactly as it appears in the first paragraph of your order confirmation email?
  • Are you visiting the site where you submitted your order? Please note that there are separate sites for each of our brands. To complete the return process, you will need to visit the exact site where your order was placed.
International Returns

We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.

Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.

To process a return, please email us at clientservices@LOFT.com or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.

I returned my order and used a Reward with my purchase. Will my Reward be returned to my account?

If your order was purchased using one or more Reward Certificates and later you return the full order, you will receive a new Reward Certificate to replace the value of the Rewards you redeemed. If you return only some of the items in your order, the Reward Certificate will be forfeited, no refund of the reward amount will be provided and the Points will not be restored to your account.

My order was cancelled and used a Reward with my purchase. Will my Reward be returned to my account?

If your order was purchased using one or more Reward Certificates and the full order was cancelled, you will receive a new Reward Certificate to replace the value of the Rewards you redeemed. If your order was only partially cancelled and you received some items from your purchase, the Reward Certificate will be forfeited, no refund of the reward amount will be provided and the Points will not be restored to your account.

eReceipt FAQs

Q:Can I get an eReceipt for any transaction?

A: eReceipts are available for purchase, return, and exchange transactions except for those tendered by cash, check, or traveler's check.

Q: Can I get a paper receipt and an eReceipt?

A:Yes, for applicable transactions, you will have the option of receiving a paper receipt or an eReceipt, or both.

Q: How long does it take to receive an eReceipt?

A:eReceipts are sent in near real-time. In most cases, you will receive an eReceipt before you have left the store.

Q: I asked for an eReceipt but did not receive one. What can I do?

A:If there is a system issue, the eReceipt will be sent as soon as it is resolved. We also recommend that you check your email spam folder. If the eReceipt is there, add us to your address book to ensure they always arrive to your inbox. Please note: at this time, eReceipts cannot be re-sent.

Q: Can I use my eReceipt for a return or exchange?

A:Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

Q: Can you look up my eReceipt for me using my email address?

A: At this time, we are unable to look up eReciepts. Please bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

Q: Can I send a gift receipt as an eReceipt?

A: Unfortunately, as we can only email one email address gift receipts cannot be sent as an eReceipt. Gift receipts will continue to be printed only.

Q: Are eReceipts offered in all Ann Taylor stores?

A: At this time, eReceipts are not available in California, Washington DC, Massachusetts, New Jersey, Wisconsin or Canada. All stores in the United States will however accept eReceipts for returns and exchanges.

Q: I lost or deleted my eReceipt but need to make a return. What can I do?

A:At this time, we are unable to re-send eReceipts. Per our return practice, returns can be made without an original receipt for the item's current selling price in the form of a merchandise credit. Merchandise deemed final sale on the date of return may not be returned or exchanged.

Shopping On LOFT

Wishlist

Create a wishlist and make your style dreams come true!

Simply log into your account, select an item and click the add to wishlist button beneath the add to bag button. You'll get confirmation that it's been added, and you can keep shopping away. You can access your wishlist anytime by clicking the wishlist icon on our website header, next to your account. Your wishlist may not be available on our mobile site, but full access is coming soon.

Fabric Glossary

LOFT provides a range of fabric offerings for every product and every occasion. To learn more about the fabrics we use, their special features and benefits, as well as how to care for them, select this option from any product detail page.

Sizing/Fit Information

LOFT is proud to provide consistent sizing in misses, petite, and tall sizes. Click here for more details on our size charts by item category. Grab a measuring tape and follow our easy measuring instructions to ensure that you get the best fit possible.

Find in Store

Find in Store is a tool in our online store, which allows our clients to locate merchandise from any of our LOFT retail locations.

The Find in Store link will be displayed on each product detail page that, when clicked , will pre-populate your original product. You will be asked to select a color and size from the drop down menu as well as enter the zip code of the area in which you wish to shop.

Find in Store search results will display all store locations within a 150 mile radius of the zip code entered. You will be able to print these search results. Due to the rapid change in inventory positions throughout the day, we cannot guarantee availability.

If the item is available at LOFT.com, you may place an order yourself or call 1-888-LOFT-774 (1-888-563-8774). If the item you want is in a local store, you may visit that location.

Shopping Bag

For your convenience, as a registered signed-in user of LOFT.COM, when you exit the Online Store any items that remain in your Shopping Bag will automatically be saved for your next visit. To view the items you have saved when you return, simply sign in to LOFT.COM and click on the "My Bag" link in the Navigation Bar. Your Bag will be automatically updated as you add in new items.

If you begin shopping before you sign in, a new Shopping Bag will be started for you. When you sign in to begin the checkout process your current shopping bag will be merged with any items saved on a previous visit.

Please note that saving items in your Shopping Bag does not reserve them for purchase at a later date. If any of the items in your saved Bag sell out, they will be removed or you will receive a message during checkout stating that the item(s) are no longer available to order. You will need to remove the sold out items from your bag in order to complete the checkout process.

To take advantage of this convenient feature and many others, click here to register or go directly to the "Sign In" page from the navigation bar.

Optimize Your Browsing

LOFT.COM is best viewed with Firefox, Chrome and Safari browsers.

Shipping and Handling Options

LOFT.COM can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S. shipping and handling options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST. Business day refers to Monday through Friday, excluding Holidays. Saturday and Sunday deliveries are currently not available.

*Standard Shipping

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.

Standard Shipping for Orders Under $99

Orders of $98.99 or less will be shipped at a flat rate of $8.95 for Shipping and Handling Charges

Standard Shipping for Orders Over $99

To be eligible for standard free shipping, the order value must be $99

Qualifying amount must be met AFTER any promotion or discount is applied

Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement

Additional charges apply if:

You choose another shipping option (3-Day Business or Next Day Business Shipping)

You are shipping to: Alaska, Hawaii or Puerto Rico addresses

**3-Day Business Shipping

Flat Rate $16.95 for Third Day Shipping and Handling Charges

Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays)

***Next Day Business Shipping

Flat Rate $24.95 for Next Business Day Shipping and Handling Charges

Orders placed by 3 P.M. EST Monday-Friday, will be delivered next business day

Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends, will arrive on the second business day (business day refers to Monday-Friday, excluding Holidays)

Not available for Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and certain remote locations

Not guaranteed for P.O. Boxes. Your order will be sent via USPS Express service

Billing Information

When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently, we are unable to accept orders with billing addresses outside of the 50 U.S. states and Puerto Rico. We also cannot accept checks or money orders at this time.

Single orders placed on our websites may be split into multiple shipments. We charge for items when they are shipped or picked up, which may result in multiple charges. However, the total amount charged will add up to the total amount displayed when you placed your order.

Taxes

LOFT.COM follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.

Promotions and Coupons

Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

To redeem a code-based promotion, perform the following steps:

  • In the Shopping Bag, enter your promotion code in the space marked "Promo Code."
  • Click the "Apply" button on the right side of the page.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply a promotion to a previous purchase.
  • Some promotional offers may not be combined with other offers in the same order
  • Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Enter the code in the Shopping Bag in the space marked "Promo Code," and then click the "Apply" button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard shipping for orders placed at LOFT.COM with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
  • Taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes and payment of LOFT credit cards do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Ann Taylor stores.
  • Offers are not valid at Ann Taylor stores, Ann Taylor Factory stores, LOFT Outlet stores and ANNTAYLOR.com.
  • Offers are not valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.
Checkout & Order Processing

To save you time, we've made our checkout process efficient and easy to complete. Just follow the prompts in the simple one-page checkout process.

In Step 1 of of Checkout, you will be asked to fill in your shipping information.

In Step 2, you will enter your billing and payment information. If you have a saved payment method, click "Change" to add a new payment method. You will then be prompted to change your payment method or add your LOFT Gift Certificate, LOFT Gift Card and/or LOFT Loves Reward.

Prior to clicking the "Purchase" button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and/or gift charges and credits. The final total that will be charged to your credit card will appear on the bottom of the page. When you have confirmed that all of the information on this page is correct, click on the "Purchase" button next to your order total.

You will receive e-mail confirmations both when your order is received as well as when your order is shipped.

Payment Options

Accepted Forms of Payment

We offer you the convenience of numerous payment options for your online order. These options include the LOFT Card, LOFT E-Gift Certificate, LOFT Gift Card, Apple Pay, PayPal, Klarna or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, and Discover. All payments must be made in full at time of shipment. To make a payment to your LOFT Credit Card account, click here.

Please Note: We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.

Apple Pay

How can I use Apple Pay?

Apple Pay can be used to buy merchandise as well as gift cards. Apple Pay payment can be combined with our gift cards, and can also be used on ship to home and in-store pickup orders.

Can I add my Ann Taylor MasterCard to my Apple Wallet?

Yes, you can add your Ann Taylor MasterCard to your Apple Wallet.

Please Note: If you use your Ann Taylor MasterCard with Apple Pay you may not qualify for all card perks, such as a lower shipping threshold, points earned and additional promotions.

Can I add my Ann Taylor Credit Card to my Apple Wallet?

No, you cannot add your Ann Taylor Credit Card to your Apple Wallet.

Can international users use Apple Pay?

No, international users cannot use Apple Pay. Apple Pay is only available for users in the United States.

Klarna

How can I use Klarna?

Klarna can be used to buy merchandise and can also be used on ship to home and in-store pickup orders. You cannot use Klarna together with a gift card as a payment method, and Klarna cannot be used to purchase gift cards.

Can I add my LOFT MasterCard to my Klarna Wallet?

Yes, you can add your LOFT MasterCard to your Klarna Wallet. Please Note: If you use your LOFT MasterCard with Klarna you will not qualify for card perks, such as a lower shipping threshold, points earned and additional promotions.

Can I add my LOFT Credit Card to my Klarna Wallet?

No, you cannot add your LOFT Credit Card to your Klarna Wallet.

Can international users use Klarna?

International users cannot checkout with Klarna. To be eligible to use Klarna, you must:

  • Be a resident of the United States or its territories
  • Be at least 18
  • Have a valid card/bank account
  • Have a positive credit history
  • Be able to receive verification codes via text

If you would like to know more about Klarna, visit the Klarna landing page here.

Gift Cards

Gift Cards can be redeemed at ANNTAYLOR.com, LOFT.com, and at any Ann Taylor, LOFT Ann Taylor Factory or LOFT Outlet store. The actual Gift Card must be presented to the Store Associate when checking out, and the amount of the Card will be applied toward your purchase. To use your Gift Card online, you will need the 19-digit card number, and the 4-digit pin number that is under the scratch-off section on the back of the Gift Card. This information is entered during the Checkout process and the appropriate amount will be applied to your order.

Gift Card And Gifting Services

Purchasing Gift Card/E-Gift Cards

Purchasing Gift Cards

Gift Cards can be purchased at ANNTAYLOR.com, LOFT.com, or at any Ann Taylor, LOFT, Ann Taylor Factory or LOFT Outlet store. Gift Cards are available in denominations of: $25, $50, $75, $100, $150, $200, $250, $500, $1000. We do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

There is no charge for the tax or standard shipping of our Gift Cards. If you are purchasing other items in addition to your Gift Card(s), the value of the Gift Card(s) will be subtracted from the item subtotal before calculating tax and base shipping rates.

Purchasing E-Gift Cards

E-Gift Cards are purchased through our partner vendor, Cashstar, which specializes in secure electronic gift certificates. When clicking on the E-Gift Card "Buy Now" button, you will be redirected to the Cashstar site to complete your purchase. For complete details on E-Gift Cards, click here to be redirected to the Cashstar FAQs.

Redeeming Gift Cards/E-Gift Cards

Gift Cards & E-Gift Cards may be redeemed at ANNTAYLOR.com, LOFT.com and at any Ann Taylor, LOFT, Ann Taylor Factory or LOFT Outlet store. The actual Gift Card/E-Gift Card must be presented to the Store Associate, and the amount of the card will be applied toward your purchase. E-gift cards can be presented on your mobile device or a printed copy.

For use online, enter the 19-digit e-gift card number and 4-digit PIN in checkout and click 'Apply'. The value of your e-gift card will be deducted from your subtotal. Gift Cards/E-Gift Cards never expire. If you do not use the entire value of your card, you will be able to use it on your next purchase.

*Note: If you have a 12-digit electronic gift certificate, you will be prompted to enter a 12-digit redemption code and email address. Please note: 12-digit e-gift certificates can only be used online and cannot be used at any of our retail stores.

Check Balance of Gift Cards/E-Gift Cards

Click here to check the balance of your Gift Card/E-Gift Card

My Account Subscription Updates

Benefits of Registration

While you're shopping LOFT.com, we offer you the option to sign in/register with us. Once you've registered, you'll be able to experience several special features:

Shop ANNTAYLOR.com and LOFT.com with the same e-mail address and password.

Save items placed in your Shopping Bag for as long as they're still available at LOFT.com.

Receive e-mails announcing up-to-the-minute news on new arrivals, site and store features, and exceptional sales at ANNTAYLOR.com and LOFT.com and any of our retail stores.

For your convenience you can securely save your addresses, both billing and shipping, as well as your credit card information for your next order. Click here to view our Privacy & Security Statements.

Have quick access to the status of open orders and history of previous orders.

New Visitor Registration

If you would like to register with us, click on "Sign Up" at the top of any page. As part of the registration process, you will be asked for the following information:

  • Your e-mail address so that we are able to recognize you each time you sign-in to either ANNTAYLOR.com or LOFT.com.
  • Your password must be 8-30 characters long and must use a combination of letters and numbers. Please note that the number required in your password may not be the first or last character. Passwords are case sensitive. Please do not use any spaces.
  • You will receive e-mail updates from LOFT.com and ANNTAYLOR.com. The e-mails will provide you with up-to-the-minute news on new arrivals, site and store features, and exceptional sales.
  • If you would like to receive e-mail updates from LOFT.com, please select the 2nd checkbox. The emails will provide you with up-to-the minute news of new arrivals, sites and store features, and exceptions sales.

Please be assured that any personal information you submit to LOFT.COM is safe and secure. To view LOFT's complete Privacy & Security Statement, please click here.

Changing Your E-mail Address

If you wish to change your email address/username, please login to the "My Account" section of the website and click on "Preferences". You may also call 1-888-LOFT-444 (1.888.563.8444) and a Client Associate will assist you.

Forgotten Password

If you forget your Password, visit the "Sign In" page of the website and then click the "Forgot Password?" link. If your e-mail address is currently in our records, we will send you an email with a link to reset your password. For your added protection and security, we will also remove any credit card information you may have previously saved on our website.

Email and Mailing Preferences

If you wish to be removed from our e-mails and/or mailings, you may submit your request to unsubscribe through "My Account/Preferences" at LOFT.COM. To access this feature, click here. If you have received an e-mail from LOFT, you may respond with the word "unsubscribe" in the subject line or indicate your preference to receive only one email per week. In addition, you may also contact us via e-mail at clientservices@loft.com or via phone at 1-888-LOFT-444.

International

What is Borderfree?

Borderfree is an e-commerce platform that allows us to provide to our international clients the ability to shop at LOFT.com in the currency of their choice, with competitive shipping costs and delivery times.

How do I place an order?

Shop LOFT.com as you would normally by adding items to your bag and then clicking on the checkout button.

Our website will instantly recognize that you are an international client. You may also click on the flag in the top navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.

When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*ANNTAYLOR.com", as "BF" denotes the Borderfree network.

What are my payment options?

WE ACCEPT THE FOLLOWING PAYMENT METHODS:

  • MasterCard, including the Ann Taylor or LOFT MasterCard
  • Visa
  • American Express
  • JCB
  • Paypal (only for international shipping use)
  • China Union Pay (only for international shipping use)

At this time, Ann Taylor or LOFT store cards cannot be used on international orders.

Orders are subject to verification and acceptance before shipping. Your credit card will be billed by Borderfree at the time your order leaves the U.S.

What currencies does Borderfree support?

Currently, Borderfree supports billing in more than 40 different currencies, with more being added on an ongoing basis. Click here to view and select from a list of supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

How are international orders shipped and how is shipping calculated?

You will be quoted specific delivery days at the time of checkout that are based on your selected destination country, and the shipping methods available for the items in your shopping cart.

How much does international shipping cost?

International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree at the time your order leaves the U.S.

How much duty and taxes are charged on international orders?

Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.

Do you ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

Promotions and Policies?

International orders are not eligible for:

  • Free shipping
  • Gift card purchases
  • Payment with gift cards
  • Gift boxes
  • Price adjustments

Other promotional restrictions may apply. Please contact us with any questions.

Exceptions

The maximum order value for international shipment is USD $2,500.

Some items, including hazardous materials, furs and exotic leathers, and jewelry may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during the checkout process.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of US or Canadian gift cards to international customers or the redemption of US or Canadian gift cards for internationally-shipped orders.

Are there any items that cannot ship to my country because they are restricted?

If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.

What is the international return policy?

We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.

Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.

To process a return, please email us at clientservices@LOFT.com or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.

International Orders are not eligible to receive price adjustments.

How can I track my international order?

You can track the progress of your international package(s) here.

Are there size conversion charts for international orders?

Please click here.

Can international customers write product reviews?

We invite our international customers to browse our product reviews, but they are unable to write them at this time.

In-Store Pickup

What is In-Store Pickup?

To treat you to another fun way to shop, we've made some items on our website available for pick up in store. As soon as the store selected prepares your pick up, we'll send you an "in-store pickup is ready" email. All you have to do is come to the store selected and show them the email, along with a valid driver's license or government-issued ID.

After receiving the email, you'll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If you've ordered more items, they may be available at different times and you'll receive an email once each item is ready to be picked up.

Please note: not all items are available for in-store pickup and this service is not available in all stores.

How do I know if an item can be picked up in-store?

On the product page, a "Pick Up In Store" button will appear beneath the "Add To Bag" button. Simply click the button and instructions will follow.

Can I pick up certain items in store and have others shipped?

Yes. For items you would like to pick up, click the "Pick Up In Store" button and follow the instructions. For items you would like shipped, click the "Add To Bag" button. When you are ready to checkout, your shopping bag will be split to show items for in-store pickup and items that will be shipped.

Why is in-store pickup not available for my store?

In-store pickup is continually being added to stores. If your store isn't currently offering in-store pickup, check back for updates.

When will my credit card be charged?

After you place your order, your credit card will be authorized for the total order amount. When your in-store pickup is completed, that part of the order will be finalized and your credit card will be charged.

How soon can I pick up my order?

As soon as the store selected prepares your pick up, we'll send you an "in-store pickup is ready" email. Once this email is received, please visit the store within the next four days to pick up your item(s) - you will have to show the email to the store selected, along with a valid driver's license or government-issued ID. Find store hours here.

How long will you hold my order?

After receiving your "in-store pickup is ready" email, you'll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If you've ordered more items, they may be available at different times and you'll receive an email once each item is ready to be picked up.

What do I need to bring to pick up my order?

Please bring your "in-store pickup is ready" email (you can also show it on your phone), along with a valid driver's license or government-issue ID.

Can someone else pick up an order on my behalf?

Yes! You will see a place to add their information during the checkout process. They will also receive your "in-store pickup is ready" email. All they need to do is show the email to the store selected, along with a valid driver's license or government-issued ID.

Where in the store can I pick up my order?

When you arrive at the store, just ask an associate for assistance with your in-store pick up.

What happens if I order an in-store pickup when the store is closed?

On the next business day, the store selected will begin to prepare your in-store pickup. As soon as it's ready for pickup, we'll send you an "in-store pickup is ready" email. Please wait until you receive the email before picking up your order - you will have to show the email to the store selected, along with a valid driver's license or government-issued ID. Find store hours here.

Do I get a receipt?

Yes! Once you complete your in-store pickup, you will be emailed a receipt.

What happens if items in my in-store pickup aren't what I expect?

When completing your in-store pickup, simply let the associate know which items you would like to exchange or return.

Can I change my pick up store after I've placed my order?

Unfortunately, the pick up store cannot be changed after you've placed your order

How is my tax calculated?

For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the selected store. If you have an order with items for in-store pickup and shipment, you could be charged different tax rates.

How can I provide feedback about my in-store pickup experience?

If you have any feedback about your in-store pickup experience, we'd love to hear from you. Email us at: clientservices@LOFT.com

More questions?

Click here for customer service.

Loyalty and Credit

What is styleREWARDS

It is our newly improved version of the ALL Rewards program, and members of ALL Rewards are automatically in the styleREWARDS program. Members of the styleREWARDS Loyalty Program earn points on their qualifying purchases and, from time to time, on other non-purchase activities. Points are then converted to rewards that can be used for future purchases. If you had existing ALL Rewards points, they will appear in your styleREWARDS account. Existing Reward Certificates from the ALL Rewards program will remain valid in accordance with their terms.

Why did you change the ALL Rewards program? What is the difference between ALL Rewards and LOFT styleREWARDS?

styleREWARDS is an update to the ALL Rewards loyalty program, giving members more ways to earn and more perks to enjoy.

How do you join styleREWARDS?

Joining is easy! Just visit loft.com/styleREWARDS and click JOIN US, then provide your information, phone number and email address, which is how we will deliver your rewards. If you already have an account with us, with a valid email address, just log in and click ENROLL. Or you can speak to an Associate at any of our stores, and they can help you get enrolled.

Is the styleREWARDS program open to all clients?

The styleREWARDS program is open to residents of any one (1) of the fifty (50) United States, the District of Columbia and Puerto Rico who are the age of majority and have a valid email address. The program is also open to Canadian residents age 18 or over who make qualifying purchases.

I live in Canada. Can I join the program?

We are looking into extending styleREWARDS into Canada. For now, you can join the program to earn points and redeem rewards on eligible transactions made within or shipped to the United States.

I am already an ALL Rewards member. Will I be automatically enrolled in styleREWARDS?

No, you are already a member of styleREWARDS.

I am already an ALL Rewards Cardmember, but I don’t think I am a member of the loyalty program, what do I do?

Even if you never joined the original ALL Rewards program, it’s easy to join styleREWARDS. Just visit loft.com/styleREWARDS and click JOIN US, then provide your information, phone number and email address, which is how we’ll deliver your rewards. Make sure to use the email address associated with your ALL Rewards Credit Card.

If I enroll as a styleREWARDS member with LOFT, do I also need to enroll to become member of styleREWARDS LOFT?

If you enroll as a styleREWARDS member with any of our brands — Ann Taylor, Ann Taylor Factory, LOFT or LOFT Outlet — you are automatically a member of styleREWARDS for all our brands.

How do I earn points? What will I earn points on?

You will earn points on almost everything at all of our brands. Members get 2 points per $1 spent on qualifying purchases, while Cardmembers earn 5 points per $1 spent on qualifying purchases made with their LOFT Credit Card or LOFT Mastercard® Credit Card. See below for the definition of “qualifying spend,” which we also refer to as “qualifying purchases.”

To have your points recorded, be sure to identify yourself as a styleREWARDS member during in-store checkout by providing either the email address or phone number associated with your account. When shopping online, be sure to sign in with the email address associated with your styleREWARDS account.

You must reach 1,000 points to earn a Rewards Certificate.

How do I earn points for product reviews?

LOFT styleREWARDS members can earn 50 points for posting a product review on loft.com. Members can post up to two reviews per quarter. A quarter is defined as any one of these three-month groupings: January-February-March; April-May-June; July-August-September; October-November-December. You will receive points for qualifying product reviews within five business days of posting your review.

How do I reach VIP status?

Once you have made $500 or more in qualifying purchases in a calendar year, you will receive VIP benefits for the remainder of that year as well as the following calendar year. You must spend $500 in the following year to stay at VIP for the year after that. You will receive notice of achieving VIP status within 45 days of reaching the qualifying spend threshold.

What defines qualifying spend? What are the exceptions for earning points?

“Qualifying spend” is your total eligible purchases, which do not include the following: purchases of charity items, brand Cares Cards, gift cards and e-gift cards, gift boxes, gift wrapping, gifts-with-purchase, giveaways, coupons, the dollar amount listed on the Reward Certificates used in any purchase, previous purchases, credit card payments, layaway items, processing charges, delivery surcharges, shipping and handling, taxes, or state and any other applicable governmental fees. Also, purchases must be made within or shipped to the United States to be eligible for points.

I don’t see my points! What happened?

Points for qualifying purchases will appear on your account within 48 hours of an in-store purchase or ship date for an online purchase. If you had existing ALL Rewards points, they will appear in your styleREWARDS account.

I’ve received some of my online purchases but have not received my points. What happened?

Points for qualifying online purchases will appear in your account approximately 48 hours after your card has been charged, which happens when the last item from your order is shipped.

I am a Cardmember, but I did not get my 5 points per $1 spent on qualifying purchases. Why is that?

Cardmembers enrolled in the styleREWARDS program earn 5 points per $1 spent on eligible purchases when they use their LOFT Credit Card. Qualifying purchases made with other forms of payment earn 2 points per $1 spent.

I used my LOFT Mastercard® Credit Card for purchases outside of Ann Taylor or LOFT but have not received my points yet. Why is that?

Purchases made with your LOFT Mastercard® Credit Card at merchants other than Ann Taylor or LOFT will appear two business days from the date of that purchase.

Is there a limit to the total number of points I can earn?

Reward points on qualifying purchases are totally unlimited but do expire one year after they are earned. Rewards must be used within 90 days of being issued.

Can I earn points on past purchases?

You’ll start earning points with your very first qualifying purchase after enrolling in styleREWARDS, but points cannot be earned retroactively on previous purchases.

How will I receive my Rewards Certificates?

Rewards are sent by email and are accessible through your online styleREWARDS account within approximately 48 hours once 1,000 points are reached in qualifying purchases.

If you don’t have an online styleREWARDS account and want to create one, visit loft.com/styleREWARDS and click JOIN US. You will then be asked for your information and email address. Be sure to use the same information you use with us when you shop in-store. Points and rewards will be listed here for you to access, as well.

Where can I redeem my Rewards Certificates?

You can redeem your rewards at all the places you already love to shop: Ann Taylor, Ann Taylor Factory, LOFT and LOFT Outlet. And rewards are just as easy to redeem whether you’re shopping online or in-store.

I shop at both Ann Taylor and LOFT. Can I combine my points for a reward?

Yes, the points you earn at Ann Taylor and LOFT will be combined within your styleREWARDS account. We’ll even reward you with bonus points each quarter when you make a qualifying purchase in that quarter at both brands — up to four bonuses in a calendar year. Quarters are defined as these groupings of three months each: January-February-March; April-May-June; July-August-September; October-November-December.

I shopped at Ann Taylor and LOFT. Where are my bonus points?

Bonus points will be issued to your account within 90 days of your qualifying purchase at the second brand. However, a member may receive the bonus points only four times per year.

Can I combine points/rewards with other special offers and coupons?

Yes, you can use coupons or special offers, and still earn and redeem points during one transaction. You may use up to four Rewards Certificates per in-store or online transaction.

Do points or rewards ever expire?

Points will expire one year after they’re earned. Rewards must be used within 90 days of being issued.

What happens if I return a purchase for which I earned points?

The points in your styleREWARDS account will be reduced by the number of points equivalent to the amount of your refund. Check our full terms and conditions for details on how exchanges work.

How do I qualify for and redeem my birthday gift?

Members receive one birthday benefit every year once they complete their profile in their styleREWARDS Account or provide it to the Associate at POS upon enrollment. Members must provide their birthday at least three days before their birthdate.

Birthday rewards are sent on the first day of your birthday month, and you have the whole month of your birthday to use it. Note that if a member enrolls during her birthday month, she will receive her birthday reward on the first day of the following month. To redeem a birthday reward, use the barcode in your email to redeem in-store (or an Associate can look it up). Or log in to your online styleREWARDS account and enter the code in the Promotional Code box at online checkout.

How do I receive my free shipping certificate(s)?

Your free shipping certificate will be added to your account within approximately 48 hours of enrolling in styleREWARDS and then in January of every year after that when you remain a member. At checkout, select the free shipping certificate option at the time of purchase, then copy and paste in your free shipping code. Shipping certificates are subject to their terms and cannot be shared with or given to someone else.

As a Cardmember, how do I redeem my extra 15% discount on the first Tuesday of every month?

Just use your LOFT Credit Card to make a purchase at Ann Taylor, Ann Taylor Factory, LOFT or LOFT Outlet on the first Tuesday of any calendar month, and the discount will be applied automatically in-store and online. You can also combine this discount with in-store promotions, but not with other offers or coupons. The discount cannot be used for prior purchases or for taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes or payment of a Mastercard® Credit Card account.

As a Cardmember, how do I utilize the $75 free shipping threshold?

Just use your LOFT Credit Card when shopping online, and the free shipping will be applied automatically at checkout if your eligible purchase hits $75 or more.

What happened to double points days?

This benefit is not part of the styleREWARDS program, but has been replaced with many other great perks. If you earned that benefit while you were an ALL Rewards member, we will still honor it.

How can I check my points balance?

If you’re in one of our stores, an Associate can check your balance at the register. You can also log in to your online account to see your balance. Points may take approximately 48 hours to post after an eligible purchase. If you would like to join the styleREWARDS SMS program so that you can check your points balance and get your rewards on your mobile phone, please visit https://mp.vibescm.com/p/pzppn7?unique_identifier=de9fdf27-158a-4815-a293-7a90e89c10ea to join.

What happens to the point balance I had through ALL Rewards?

Any point balances will be reflected at the cash register, in My Account online and with our Client Services Teams.

What happens to the existing Rewards Certificates that I had through the ALL Rewards program?

Any earned rewards are still valid through their expiration date and have been sent to you by email.

Who can use the credit offer code included in the reissue kit?

Only those customers who received a new Credit Card as part of the October reissue may use the credit offer code. For in-store transactions, the customer must present the insert at checkout to receive the offer.

Who do I contact with questions about the program?

If you have questions about your styleREWARDS account or about the styleREWARDS program, please contact our Client Services Team. See details below for contact information.

Phone

Email

LOFT

1.888.LOFT.444
1.888.563.8444

clientservices@LOFT.com

LOFT OUTLET

1.888.563.8444

clientservices@LOFToutlet.com

I’m a Cardmember, but didn’t receive a new Ann Taylor Credit Card. How I request one?

You can submit a request online through Account Center or call us to request a new replacement card.

Phone

Online

LOFT CREDIT CARD

1.866.907.5612
TDD/TTY:
1.800.695.1788

d.comenity.net/loft

LOFT MASTERCARD®

1.866.886.1009
TDD/TTY:
1.800.695.1788

d.comenity.net/loftcard

I’m a LOFT Cardmember (or still have my ALL Rewards credit card), can I make a payment in-store?

Yes, LOFT Cardmembers (as well as those Cardmembers still using their ALL Rewards Credit Card) can pay their Credit Card balance in any Ann Taylor, Ann Taylor Factory, LOFT or LOFT Outlet store.

I’m a LOFT Mastercard® Cardmember, can I make a payment in-store?

Yes, LOFT Mastercard® Cardmembers can make payments in LOFT and LOFT Outlet stores. Payments may be made by calling Comenity Bank Customer Care at 1-888-292-5707 or online by logging into your account at: d.comenity.net/loftcard.

Privacy & Security

Privacy Policy

Last Updated as of July 1, 2024

GENERAL

This Privacy Policy applies to any website, application, feature, widget or other online service that is owned or controlled by Premium Brands Opco LLC, its subsidiaries and affiliated companies (i.e., companies affiliated with the Ann Taylor, LOFT and Lou & Grey brands, collectively "Premium Brands," "we," or "us"), that posts a link to this Privacy Policy (collectively, the "Channels"), and by Premium Brands offline. By using the Channels, you acknowledge the terms of our privacy policy in effect at the time of your visit.

By doing business with or interacting with the Channels in the manner described in this Privacy Policy at any time after the last updated date noted above, you are accepting the practices described in this Privacy Policy and you expressly consent to the application of this Privacy Policy to the collection, storage, use and disclosure of your personal information as described.  IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY AND THE APPLICABLE TERMS OF USE, DO NOT ACCESS OR USE THE SITES OR PROVIDE PERSONAL INFORMATION TO US THROUGH ANY CHANNEL OR PLATFORM.

INFORMATION WE COLLECT 

We collect information from you and about you in order to provide you with the products you request, to improve and personalize our interactions with you, including through the Channels, and to more effectively market our products. The information we collect includes "Personal Information" as that term is defined under applicable laws. Personal Information includes information that identifies you as a specific, identified individual, such as your name and address. We will also treat additional information, including IP addresses and cookie identifiers, as "personal information" where required by applicable law. For example, we may collect:

  • Contact Information, such as name, address, email address, and shipping and billing addresses
  • Transaction-related information, such as what items you purchased or received, the total prices you paid, cancellation, return, and exchange information, products or services considered, and your participation in a sweepstakes or contest
  • Payment information, such as credit or debit card number and expiration date
  • User Account information, such as a username, password, and account settings
  • Demographic information, such as age, date of birth, marital status, sex and/or gender, income level, level of education, occupation or field
  • Photo/Video Data or other user generated content, such as videos captured through our in-store security cameras, and any photos, audio or video recordings you choose to share in connection with product reviews, survey responses, live chat or other customer service interactions, or posts in our community forum
  • Device ID information, such as IP address, mobile device ID, device model and operating system, mobile network information, approximate location information, the site or advertisement that referred you to our Channels, navigation patterns on the Channels, and the next site you visit after leaving the Channels
  • Information about your interests and preferences, such as information based on your searches on our Channels, your purchases and purchase activity, and your other activity on our Sites
  • Loyalty Rewards Information, such as account number, points, and promotion codes

For a more detailed description of the Personal Information we collect on this website, the purposes for which it is collected, and whether that information may be shared or sold, please see our Notice at Collection below.

HOW WE COLLECT INFORMATION

Information You Provide

You may provide your personal information to us directly when you:

  • Place an order for a product through one of our Channels
  • Register for an account, sign up for style appointments or personal stylist services, create wish lists, or sign up for catalogs, email alerts, or text messages
  • Respond to surveys, submit reviews, enter contests or drawings, or register for and participate in loyalty programs
  • Contact customer service or other points of contact to submit questions or requests
  • Submit information to us through interactive features, social media platforms, or other communication functionality

Information That is Collected Automatically

We may collect information automatically when you visit and use our Channels ("Device ID / Interaction Information"). For example, we automatically collect your information when you open or respond to our emails, contact customer service or use support tools, visit any page that displays our ads or content, connect or link to any Channel via social networking sites, post comments to online communities or provide information to our service providers, including our advertising and business partners. The following are examples of how we automatically collect information through the Sites:

Browsing and Device Information: We automatically collect some information and data about your computer and mobile devices when you visit our Channels. For example, we will collect your IP address, web browser software, and information about referring websites. We also may collect information about your online activity, such as merchandise viewed and purchases made, as well as general location data that helps us to tailor the version of the Channel that you see in order to enhance your shopping experience.

Cookies: Cookies are small data files stored on your computer’s web browser. These technologies can store a unique identifier for a device to allow a certain Internet site to recognize the device whenever the devise is used to visit the site. These technologies may be used for many purposes by us and our third-party service providers, such as automatically collecting Device ID / Interaction Information, enabling features, remembering your preferences, and providing you with targeted advertising elsewhere online. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser, however, some features of the website may not function if you block all cookies.  You may also elect to limit the use of cookies in connection with targeted advertising, as described in the Third Party Advertising and Analytics section below. 

Pixel Tags: We use 'pixel tags' (small graphic images also called web beacons or clear gifs) or similar technologies to track information in the aggregate about your use of the Sites like the web pages you view, the links you click, and the time you spend on a page. We use this information to monitor the effectiveness of our advertising and marketing campaigns so we can learn how to best deliver your customer experience. We also use pixels to track our email campaigns to determine whether recipients opened the email and what links they clicked on from the email.

Embedded Scripts:  An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to a Site, and is deactivated or deleted thereafter. 

Analytics tools and aggregate data: The Sites use analytics tools, such as Google Analytics and Adobe Analytics, web analytics services provided by Google, Inc. and Adobe, Inc., respectively. Google Analytics and Adobe Analytics use cookies to help the Sites analyze how you use the Sites. The information generated by the cookie about your use of the Sites (including your IP address) will be transmitted to and stored by Google and Adobe, respectively, in aggregate form. Google and Adobe may use this aggregated information in order to evaluate use of the sites, compile reports on Sites activity and other services relating to Sites activity and usage. You can learn more about Google Analytics and how to opt out here: https://tools.google.com/dlpage/gaoptout. You can learn more about Adobe Analytics and how to opt out here: https://www.adobe.com/privacy/opt-out.html#customeruse.

Session Replay Tool: We use session replay technology to help us reconstruct the user experience on our Channels. We use this technology to troubleshoot issues with and improve user experience on our sites. The tool provides insight into what works and what doesn’t work for users of the sites, and it allows us to, for example, identify and repair technical errors, such as broken links that impair the Sites’ functionality. We may also use the tool to authenticate users, enable Sites features, prevent fraud, and implement security measures. The tool uses cookies and similar technologies to collect and analyze information related to user behavior on our sites, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data. The tool also collects name, email address, phone number, and physical address if you enter this data during a session. The Service Provider we utilize for session replay is prohibited by contract from using data collected using this feature for any other purpose, or from selling or sharing any data collected by us using the session replay tool. 

Chat Technology: Our Channels use a chat feature to respond to customer inquiries. These chat features collect personal information, including but not limited to email address and the content of the chat communications, on our behalf. Conversations conducted via the chat feature are recorded, and you should not continue with chat assistance if you do not consent to recording. Recorded chat sessions are used by us internally and are not sold, shared, or used for purposes of targeted advertising. 

Information Collected from Third Parties

We may also collect your personal information from third parties, including:

Third Party Platforms: If you connect or interact with us on third-party sites or applications, such as social media platforms, the third-party platform may send us your information, such as your profile information from that platform. The information collected and disclosed to us is controlled by the third-party platform and its terms and privacy policy or as you direct by adjusting your privacy settings on the third-party platform.

Send-to-a-Friend Features: We may make available on the Channels a "send-to-a-friend," "refer a friend," "wish list" or similar function that permits you to send Channel content directly to a third-party through the Channels. If you send a friend a communication using such functionality, the information you provide about  your friend (e.g., name and email address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. If you disclose any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

Data brokers: We may obtain information about customers or potential customers from third party sources, such as data brokers or address verification vendors for purposes of fulfilling your orders or requests, better understanding and analyzing our business and your experience, and to more effectively market our products to customers. 

HOW WE USE INFORMATION

We may use your personal information to accomplish our business purposes, including to:

  • Complete your transaction, process and ship your order, or respond to your questions or requests
  • Personalize your experience, store your preferences, provide user-experience features, and to operate our business and provide our products and services
  • Administer our business (e.g., to make improvements to the sites, conduct analytics, and enhance our products and services)
  • Facilitate your participation in our loyalty programs, personal style services, and other customer offerings
  • Allow you to create and maintain wish lists and other information in your account
  • Communicate with you, including by electronic means, about your order, special offers, promotions, and other products or services we think may be of interest to you
  • Create and administer contests, drawings, special events, and surveys
  • Enhance and customize your customer experience and customer service in our stores, call centers, and on the Sites
  • Respond to reviews, comments, or other feedback you provide or questions you submit
  • Manage and customize promotional offers and advertisements we think may be of interest to you and to conduct data analysis and related activities
  • Detect and prevent fraud and protect the security and integrity of the Sites and our stores and systems
  • Protect our legal rights or the health or safety of our customers, employees, or others
  • Comply with our legal obligations or respond to law enforcement, legal and regulatory inquiries or requests, or legal proceedings

HOW WE SHARE INFORMATION

When appropriate, we may share your information with:

 

Affiliated Brands, Including for Direct Marketing: We may share your information with our family of companies, including companies associated with the LOFT, Ann Taylor and Lou & Grey brands, which like Premium Brands are also owned, directly or indirectly, by the same parent companies for business, analytical, and operational purposes. We also share personal data with these affiliated companies so that they may contact you with their own direct marketing. You may opt out of our sharing personal data we have collected about you with Affiliated Brands for their direct marketing purposes as described in the Updating Your Personal Data section below. 

Service Providers:We engage with select service providers who provide services to support our operations, such as: order processing and fulfillment, market research, advertising and promotion of products, managing promotions and contests, websites analytics, and other support services. Such parties may, from time to time, have access to your information to enable them to provide the services. Service Providers are prohibited from selling or sharing your information, or from using your information for purposes beyond the scope of the services they are providing on our behalf.

Third Party Marketing Services:We may use third-party service providers to perform certain services on our behalf, such as hosting the Channels or Channel features, delivering packages, processing credit card payments, processing transactions and fulfilling orders, removing repetitive information from customer lists, providing customer service, providing website usage analytics, providing search results and links (including paid listings and links), providing targeted advertising, sending email, direct mail or other communications, providing marketing assistance and data analysis or enhancement, or performing other administrative services. We may give these service providers access to your information (or allow them to collect information from or about you) so that they can carry out the services they are performing for you or for Premium Brands.

Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.

One company with whom we may work is Borderfree, a U.S.-based service provider that we may contract with to facilitate the sale and fulfillment of international online purchases. Where Borderfree will be used to fulfill your international purchase, information that you provide during the checkout process will be collected by or provided to Borderfree and will be processed in accordance with Borderfree’s own privacy policy found at: https://www.borderfree.com/privacy/en_us/. By making such a purchase, you agree to Borderfree’s Privacy Policy and Terms & Conditions of Use.

Unaffiliated Third Parties for Direct Marketing: We may share personal data with unaffiliated third parties for their own direct marketing and other purposes. You may opt out of our sharing personal data we have collected about you with unaffiliated third parties for their direct marketing purposes as described in the Updating Your Personal Data section below.

Other Third Parties: As further described in the HOW WE USE INFORMATION section above, we may share your information to protect your safety or the safety of others when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, our employees or otherwise injuring or interfering with our rights, property or operations, other customers, or anyone else who could be harmed by such activities; to comply with legal obligations, such as when required by law, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation; and to maintain the security of the Channels and services and to resolve or troubleshoot technical issues.

When you agree to receive information from third parties or request that we share your information: We will disclose your information to a third party (or parties) when you direct us to do so or you consent to the sharing, and your information will then be subject to the privacy policy and practices of that third party. For example, you may be presented with an opportunity to receive information or marketing offers from one or more third parties or to use an interactive feature or third-party application.

Cobranded Credit Card: When you apply for and use a branded credit card, Premium Brands may share certain data at your direction to facilitate your application and use of the card. In addition, Premium Brands may share data with the issuing bank for our Ann Taylor or LOFT credit card, and its affiliates, for purposes related to those credit cards. For example, we may share information to send joint offerings, including information on how to apply for an Ann Taylor or LOFT credit card, and in connection with your use of an Ann Taylor or LOFT credit card, such as to maintain or service accounts and to effectuate transactions. We may also share data with these parties for analytics purposes.

Business transfers and transitions: We reserve the right to sell, rent, disclose, or transfer your personal information to a successor entity in the event of a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate changes respecting us or our affiliated companies.

THIRD PARTY ADVERTISING AND ANALYTICS / PRIVACY CONTROLS

We may work with network advertisers, ad agencies, analytics service providers, and other vendors to serve our advertisements on our Channels and third-party websites, apps, and elsewhere online, to provide us with data regarding use of and traffic on the Channels (including without limitation the pages viewed and the actions users take when visiting the Channels), and the effectiveness of our advertisements. For example, if you click on an advertisement for Premium Brands, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement. The advertisements you see may be served by us or one or more third parties, who may use data about your activities on the Channels, and other websites and services you visit across the various devices you use, to provide you targeted content and advertising. Our service providers may collect certain data about your visits to and activity on the Channels and other websites and services and may use this data to target advertising to you.

These third parties may set and access their own tracking technologies on your device (including without limitation cookies and web beacons) and may otherwise collect or have access to information about you (such as Device ID/Interaction Information). Some of these parties may collect personal data over time when you visit the Channels or other online websites and services. Cookies and web beacons, including without limitation those set by third-party network advertisers, may be used to (among other things): target advertisements, prevent you from seeing the same advertisements too many times, and conduct research regarding the usefulness of certain advertisements to you. We may share certain data, such as device identifiers, Device ID/Interaction Information, hashed information, records of transactions you conduct on our Channels or offline, and other types of de-identified or pseudonymized data with third-party advertising companies, analytics providers, and other vendors for advertising and analytics purposes. In addition, we and our third-party service providers may use this data to perform matching with third-party cookies to provide targeted online marketing. If you would like to opt-out of third-party advertising and analytics, there are a variety of tools available to you:

  • Cookie Opt-Out Tools: To disable sharing through cookies set on our site by third parties for advertising and analytics purposes, please adjust your settings by using our Cookie Management Tool. Residents of some states have additional rights to opt-out of the sharing or processing of their personal information for purposes of targeted advertising, as described in the Jurisdiction-Specific Rights section below.

 

  • Do Not Track / Global Privacy Control: Do Not Track ("DNT") signals offered by some web browsers are settings that request that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and/or other web services you encounter while browsing to stop tracking your activity. Global Privacy Control ("GPC") is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking. You can find out more about and set up GPC here. Our channels are configured to recognize and respond to the GPC signal.

 

  • NAI/DAA Opt-Out: Some of the companies we use may be members of the Network Advertising Initiative ("NAI") or Digital Advertising Alliance ("DAA"). The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit the DAA's website, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies.

 

  • Google Analytics: We use Google Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Channels and report on activities and trends. This service may also collect information about the use of other websites, apps, and online services. You can learn about Google's practices, and opt out of them by downloading the Google Analytics opt-out browser add-on.

Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. Your opt-out choices are typically browser and device specific; if you disable your cookies, upgrade your browser after opting out, or if you use multiple different devices, please opt-out on each device and each browser separately.  

YOUR CHOICES

You may have additional specific rights depending on where you are a resident; please see the Jurisdiction-Specific Rights section below.

Preference Center and Marketing Messages from Us: You may visit our Preference Center to opt-out of (a) commercial email or direct-mail marketing messages from our brands, (b) having your personal data made available to affiliated companies for their direct marketing purposes, and/or (c) sharing of your personal data with unaffiliated third parties for their direct marketing purposes.

In addition, you may opt-out of marketing communications as set forth below.

  • Email: You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. Note, however, that we reserve the right to send you certain communications relating to your use of the Channels, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages. If you have created an account online, you can also visit the Communications Preferences section in your account profile to manage your preferences regarding marketing and promotional emails.

 

  • Text Messages from our Stores: While shopping with us, an associate may give you the option to opt-in to receive text messages from your local store about new product information, style appointments, promotional events, and transactional information on the mobile phone number(s) you have shared with us. We will not contact you via text messages for marketing purposes without your prior consent. You do not have to opt-in to text messages to make purchases from us. If you opt-in, we may send you text messages and alerts using an autodialer, automated SMS or autodialed technologies and standard messaging and data rates may apply. Message frequency may vary. You can always opt-out of text messages from your local store by replying STOP. You will then receive a confirmation text that you have been opted out. For more information regarding text messages from your local store, please contact us using the methods provided in the Contact Us section below. Any such text messaging activities are subject to our Terms of Use.

 

 

  • Order Tracking Update Texts: You may also sign up to receive order updates via text message, and you will receive text messages when each of your package(s) is shipped, out for delivery, delivered, or encounters an exception or delay. If you sign up, we will send you text messages and alerts using an autodialer, automated SMS or autodialed technologies and message and data rates may apply. Text Message frequency will be based on the number of account orders you place. You can always opt-out of these tracking order update text messages by replying STOP to an order update text. For more information regarding our text messaging, please contact us using the methods provided in the Contact Us section below. Any such text messaging activities are subject to our Terms of Use.

 

  • Push Notifications: We may send promotional and non-promotional push notifications or alerts to your mobile device. You can elect to stop receiving those messages at any time by changing the notification settings on your mobile device.

Data Privacy Choices:

  • Opt-Out of Targeted Advertising:  Premium Brands engages in online advertising practices (and certain analytics or similar activities) that may be considered "targeted advertising" under certain states’ laws. To disable sharing through cookies set by third parties that may be considered targeted advertising under such laws, please visit our Cookie Preference Center here. Please also review the THIRD PARTY ADVERTISING AND ANALYTICS / PRIVACY CONTROLS section above for information on industry tools and device settings that may be available to you.

 

  • Updating Your Personal Data: The Channels may contain webpages or applications through which you can correct or update some of the personal data you have provided (such as via an online account) or through which you may be able to unsubscribe or modify the email newsletters or similar communications we send to you. If you have an online account, you are responsible for maintaining and updating, as applicable, your account registration data with current, accurate, and complete information. If you would like to request that we correct personal data that we have on file about you and that you believe is inaccurate, please email us at PrivacyOffice@anninc.com.

THIRD PARTY LINKS AND CONTENT

We may provide links on the Channels to third-party websites we think may be of interest to you, including plugins that link to social media sites, such as Facebook, Pinterest, and Instagram. These websites are independent from Premium Brands and have their own separate privacy policies. We are not responsible for the privacy practices or content of such third-party websites and embedded applications. Whenever you click on links on the Sites that take you to a third-party website or embedded application, you will be subject to the third-party’s privacy policies. We recommend that you review the third-party’s privacy policies before you visit these websites and embedded applications.

CHILDREN’S PRIVACY

Our Channels are intended for a general audience and are not intended for use by or targeted to children younger than the age of 18. We do not knowingly collect personal data from children younger than the age of 18. If you are the parent or legal guardian of a child younger than age 18 and believe that we have inadvertently collected personal data from your child, please contact us using the information in the Contact Us section below.

INTERNATIONAL USERS

Premium Brands is a United States company. Please be aware that data we collect will be transferred to and processed in the United States and other countries. By using the Channels or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your data in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this data may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to laws in those jurisdictions.

JURISDICTION-SPECIFIC RIGHTS

Residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia have certain privacy rights under state law. The below section describes these data rights and how residents of these states can exercise them.

NOTICE AT COLLECTION

The Personal Information we collect about you will depend upon how you use our Sites or otherwise interact with us. The below chart describes the categories of Personal Information, as defined under California law, that we may collect about you when you visit our Sites or interact with us, the Business Purpose for which the data is collected, and how the information may be shared or sold.  The below chart also describes how Personal Information was collected and used in the past 12 months.


Categories of Sources from which the Information was Collected


Business or Commercial Purpose(s) for which Information is Collected


Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose


Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared (for Cross Contextual Behavioral Advertising)

Category of Personal Information Collected: Identifiers

This category includes real name; alias; contact information (such as postal address, phone number, and email address); unique personal identifier; online identifier; device identifier; Internet Protocol address; account name; birthday and month; or other similar identifiers.


We may collect this type of information from:



Consumer (i.e., you);



Cookies and tracking technologies;



Third-party social media companies;



Affiliated Brands and other third-party business partners; and



Third-party data resellers.


This information is collected:



to allow you participate in the Channels, or features or activities we offer;



to process a transaction (through our Channels or in our stores) or your account registration, verify your identity or eligibility, and send you confirmations and receipts;



to send you information and special offers from us, our advertisers, or third-party business partners;



to contact you regarding any problems with your merchandise order or account;



to respond to your inquiries and provide customer service related to your use of the Channels;



to administer and manage our affiliate program, through which third parties make money by referring customers to our Channels;



to protect against misuse of the Channels, fraud, or any criminal activity;



to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements;



to improve the Channels or our products and services;



for legal, regulatory and internal business purposes;



to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels; and



for other purposes disclosed to you at the time of collection or undertaken with your consent.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties we partner with for contests, sweepstakes, or promotions;



Third party advertising and analytics companies;



Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties or affiliated companies when you agree to or request that we share your information with them;



and

Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders) or to protect or defend our or any third party’s legal rights.


We may sell or share this type of personal information to:



Third parties and Affiliated Brands for their own marketing purposes.



In addition, third-party advertising, analytics, and similar marketing business partners may have access to this data and this may be considered a "sale" or "share" under the CCPA and CPRA under certain circumstances.


Category of Personal Information Collected: Any Categories of Personal Information as Defined in Subdivision (e) of Cal. Civ. Code Section 1798.140

This category includes name; physical characteristics or description; address; telephone number; driver's license or state identification card number; education; occupation or field; and gift card information


We may collect this type of information from:



Consumer (i.e., you);



Third-party social media companies;



Affiliated Brands and other third-party business partners; and



Third-party data resellers.


This information is collected:



to allow you participate in the Channels, or features or activities we offer;



to process a transaction (through our Channels or in our stores) or your account registration, verify your identity or eligibility, and send you confirmations and receipts;



to send you information and special offers from us, our advertisers, or third-party business partners;



to contact you regarding any problems with your merchandise order or account;

to process your employment application;


to respond to your inquiries and provide customer service related to your use of the Channels;



to administer and manage our affiliate program, through which third parties make money by referring customers to our Channels;



to protect against misuse of the Channels, fraud, or any criminal activity;



to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements;



to improve the Channels or our products and services;



for legal, regulatory and internal business purposes;



to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels; and



for other purposes disclosed to you at the time of collection or undertaken with your consent.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties we partner with for contests, sweepstakes, or promotions;



Third party advertising and analytics companies;



Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders) or to protect or defend our or any third party’s legal rights.


We may sell this type of personal information to:



Affiliated Brands and third-party business partner for their own marketing purposes.


Category of Personal Information Collected: Characteristics of Protected Classifications under California or Federal Law

This category includes age; marital status; and sex (including gender)


We may collect this type of information from:



Consumer (i.e., you); and



Third-party data resellers.


This information is collected:


to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements; and

to improve the Channels or our products and services.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties we partner with for contests, sweepstakes, or promotions;



Third party advertising and analytics companies;



Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders), or to protect or defend our or any third party’s legal rights.


We may sell this type of personal information to:



Affiliated Brands and third-party business partners for their own marketing purposes.


Category of Personal Information Collected: Commercial Information

This category includes information about your transactions at our stores and online, including records of items considered, purchased, and returned; information about reviews you have written; information about your customer service contact history (such as when you interact with our customer service team over the phone or through chat or if you respond to our text messages, including transcriptions of conversations and IVR recordings); information about your participation in our loyalty program or other member programs (such as how many points you have and promotion codes we send to you); and information about your participation in any contests, sweepstakes, or promotions


We may collect this type of information from:



Consumer (i.e., you);



Cookies and tracking technologies;



Affiliated Brands and other third-party business partners; and



Third-party data resellers.


This information is collected:



to allow you participate in the Channels, or features or activities we offer;



to process a transaction (through our Channels or in our stores) and send you confirmations and receipts;



to respond to your inquiries and provide customer service related to your use of the Channels;



to administer and manage our affiliate program, through which third parties make money by referring customers to our Channels;



to protect against misuse of the Channels, fraud, or any criminal activity;



to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements;



to improve the Channels or our products and services;



for legal, regulatory and internal business purposes; and



to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties we partner with for contests, sweepstakes, or promotions;



Third party advertising and analytics companies;



Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders), or to protect or defend our or any third party’s legal rights.


We may sell this type of personal information to:



Affiliated Brands and third-party business partners for their own marketing purposes.



In addition, third-party advertising, analytics, and similar marketing business partners may have access to this data and this may be considered a "sale" or "share" under the CCPA and CPRA under certain circumstances.

       


Category of Personal Information Collected: Internet or Other Electronic Network Activity

This category includes: the hardware model, browser, and operating system you are using; the URL or advertisement that referred you to the Channel you are visiting; all of the areas within the Channels that you visit; devices you have used to access the Channels; login information (such as your last login); your time zone; location information based off your IP address; mobile network (if applicable); and session recordings.


We may collect this type of information from:



Cookies and tracking technologies.


This information is collected:



to allow you participate in the Channels, or features or activities we offer;



to administer and manage our affiliate program, through which third parties make money by referring customers to our Channels;



to protect against misuse of the Channels, fraud, or any criminal activity;



to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements;



to improve the Channels or our products and services;



for legal, regulatory and internal business purposes; and



to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders), or to protect or defend our or any third party’s legal rights.


We may sell this type of personal information to:



Affiliated Brands and third-party business partners for their own marketing purposes.



In addition, third-party advertising, analytics, and similar marketing business partners may have access to this data and this may be considered a "sale" or "share" under the CCPA and CPRA under certain circumstances.


Category of Personal Information Collected: Audio, electronic, visual, thermal, olfactory, or similar information

We may collect images or recordings from you when you use certain features of the Channels, such as writing product reviews. We may also contact you directly regarding re-use of a photo or video you have created. Depending on what they capture, these images and recordings could be considered Personal Information under CCPA.


We may collect this type of information from:



Customer (i.e., you); and

Third-party social media companies.


This information is collected:



to allow you participate in the Channels, or features or activities we offer; and



for product development, marketing, and similar business purposes.


We may disclose this type of information to:



Affiliated Brands;



Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;



Third parties we partner with for contests, sweepstakes, or promotions;







Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;



Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders) or to protect or defend our or any third party’s legal rights.

We do not sell or share this category of information.


Category of Personal Information Collected: Inferences Drawn from Any of the Information Identified Above to Create a Profile about a Consumer

We may draw inferences from any of the information we have collected or may receive inferences drawn by a third party. These inferences may relate to your perceived interests, preferences, characteristics, or behavior.


We may draw these inferences ourselves or acquire them from third-party data resellers.


This information is collected:



to help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements;

and



to improve the Channels or our products and services.


We may disclose this type of information to:



Affiliated Brands;

Service providers, such as those described in the "SHARING OF INFORMATION" section of our Privacy Policy, above;

Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition;

Third parties when you agree to or request that we share your information with them;

And



Other third parties (including government agencies) to comply with law, regulation, or legal request (such as pursuant to subpoenas or court orders) or to protect or defend our or any third party’s legal rights.


We may sell this type of personal information to:



Affiliated Brands and third-party business partners for their own marketing purposes.



In addition, third-party advertising, analytics, and similar marketing business partners may have access to this data, including to better serve you more relevant and sometimes location-based advertisements, and this may be considered a "sale" or "share" under the CCPA and CPRA under certain circumstances.

Sensitive Personal Information

When you place an order, we will collect your payment information

To process your order

Service providers, such as payment processors

We do not use or disclose Sensitive Personal Information for any reasons other than the permissible business purposes set out in Cal. Civ. Code Sec. 1798.140(e) (2), (4), (5), (8), and as authorized by regulations adopted by the California Privacy Protection Agency.

 

We will retain the above Personal Information at least as long as necessary to accomplish the business purpose for which it was collected, comply with any laws or regulations, resolve disputes, and enforce our agreements.

YOUR CONSUMER DATA RIGHTS AND HOW TO EXERCISE THEM

Residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia have certain rights under state law. Please see the information below for a summary of your rights, how to exercise your rights, and the information we require to respond to your requests. Please note that we may ask for certain information to verify the request in accordance with applicable law.

Right to Opt-Out of Sale or Sharing / Right to Opt-Out of Processing for Certain Purposes:You have the right to opt-out or ask us not to sell or share your personal information or to process your personal information for the purpose of targeted advertising. To exercise this right, please submit your request here by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330, or by clicking on the "Your Privacy Choices" button located on the home page. Please note, certain information may be collected automatically via cookies on our website and shared with third parties for marketing purposes, and this may be considered a "sale" or "sharing" under applicable law.  To opt out of this automated sharing, please manage your cookie setting by clicking here.

Right to Know:You have the right to request access to the personal information specific to you individually that we collected, used, disclosed, and/or sold about you in the last 12 months. You also have the right to request that we provide to you a copy of the individual pieces of personal information we have collected about you in the last 12 months.  To exercise your right to access, please submit your request here, or by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330. You will be required to provide certain information which we will use to verify your identity and your request.

Right to Appeal: If you submit a consumer data rights request under this section, and we deny the request or fail to act on the request within a reasonable period of time, you have a right to appeal the denial or failure to act. To exercise your right to appeal, please submit your request here  or by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330. You will be required to provide certain information which we will use to verify your identify and your request.   

Right to Correct: You have the right to request that we correct inaccuracies in any of your personal information that we collected from you and retained, taking into account the nature of the personal data and the purposes of processing your data.  To exercise your right to correct, please submit your request here, or by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330. You will be required to provide certain information which we will use to verify your identify and your request. You may also view, update, and correct your personal information as described in the Updating Your Personal Data section above.

Right to Delete: You have the right to request that we delete personal information that we have collected about you which we have collected from you. Please note that certain exceptions apply to this right, such as when we must retain your information to comply with law or to protect our legal interests. We will retain a record of any transactions completed with us and your deletion request. In addition, if you have any merchandise credits with us, we will retain your information until your balance is zero. If your information is to be retained for any other reason, we will notify you of any such exceptions as applicable to your request. To exercise this right, please submit your  request here or by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330.  You will be required to provide certain information which we will use to verify your identity and your request.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of any of your rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to request deletion, or right to opt-out of sale or sharing in accordance with applicable law.

Verifying Your Requests

We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making.

When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with information, beyond your full name, to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request.

Agents

If you are an authorized representative submitting a request on a user’s behalf, please complete the applicable request per the instructions above. Alternatively, you may submit a copy of a valid power of attorney. In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to your own, will need to be independently verified for us to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.

NOTICE OF FINANCIAL INCENTIVE

Under California regulation, certain aspects of our loyalty and similar programs, which provide benefits to consumers, may be considered a financial incentive program. We collect personal information from you in connection with our loyalty program, e.g. contact information (such as name, email address, residential address) and commercial information (such as purchase history) for a number of reasons, including to administer the program, contact you with regard to your account (if any), provide the benefits to you, better serve you, and fulfill your requests associated with the program.

To opt into our loyalty or similar programs as set forth herein, you will need to provide certain information, register for an account and agree to the applicable program terms, or otherwise follow the instructions associated with the loyalty or other similar programs. Participation in our loyalty or other similar programs is voluntary and you can withdraw at any time.

To the extent that we provide programs that may be considered a financial incentive because the program is directly or reasonably related to the collection, deletion, or retention of consumer personal information, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the program minus the costs and expenses we incur in providing the program.

NOTICE TO NEVADA RESIDENTS

If you are a Nevada resident, you have the right to request that we not to sell your personal information. To exercise this right, please submit your request here or by calling us at 1-888-914-9661 (TTY support available) and using pin number 779330. Please note that we may ask for additional information to verify the request in accordance with applicable law.

CONTACT US

If you have any questions about this Privacy Policy, please contact the Premium Brands Privacy Office using the below contact information:

You may contact us by mail sent to: Premium Brands Privacy Office, 8323 Walton Parkway, New Albany, OH 43054.

You may also contact us by telephone at 1-800-342-5266 (TTY support available), or by email sent to PrivacyOffice@anninc.com.

CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time and may apply changes to previously collected information, as permitted by applicable law. Any updates to this Privacy Policy will be posted on the Channels and will indicate the last updated date of the changes. Your continued use of the Channels or other services covered by this Privacy Policy means you accept those changes as of the posted last updated date.

 

 

 

Terms Of Use

Welcome to the LOFT website. Please read the below terms carefully, because your use of the Site or other LOFT digital experience (the “Site”) constitutes your agreement to these Terms of Use. THESE TERMS OF USE INCLUDE AN ARBITRATION AGREEMENT, WHICH IS SET FORTH BELOW. If you do not agree to these Terms of Use, you should not access or use the Site. LOFT, in its sole discretion and without notice to you, reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes.

This Site is operated and controlled by Premium Brands Opco LLC (“LOFT”). LOFT grants you permission to view this Site and to download and print individual pages from this Site and, if applicable, to order products from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this Agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site. No right title or interest in any downloaded materials is transferred to you as a result of any such downloading, copying or printing.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Your failure to follow these rules, whether listed herein or in bulletins posted at various points in the Site, may result in suspension or termination of your access to the Site, without notice, in addition to Lane Bryant’s other remedies.

Merchandise Availability

LOFT prides itself in providing exclusive, quality merchandise. Availability of merchandise may vary at LOFT Stores and on Loft.com. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on anntaylor.com. Display of an item on anntaylor.com is not a guarantee that the item is currently in stock or that it will be available on our website when you visit again. If you are unable to locate a particular item that caught your attention on a previous visit to our website or if you have any questions concerning the availability of a particular item, please contact our Client Services group at clientservices@anntaylor.com. We will make every effort to fulfill your requests whenever possible.

Merchandise Display

LOFT makes every reasonable effort to display its merchandise on anntaylor.com as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor or device screen, may significantly affect what you actually see. LOFT is not responsible for the display of any color, texture or detail of its merchandise on your computer or device and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item you purchase from anntaylor.com, you may return or exchange it in accordance with our Return Policy. For more information regarding LOFT’'s return and exchange policy and procedures, please visit the Customer Service page on our website, and then click on the "Return Policy" tab.

Site Transactions/Order Acceptance

We do not authorize the purchase of our merchandise for resale purposes. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

Copyright and Trademarks
Your Account

When and if you use the Site, it shall be your sole responsibility to maintain the confidentiality of your e-mail address, password and any other account identifiers related to any personal account you created on the Site (the "Account"), and for restricting access to your computer(s). You also agree to accept sole responsibility for any and all activity that occurs under your Account.

User Submissions

Any comments, suggestions, ideas, materials and other submissions ("User Submissions") that you send to LOFT are provided on a non-confidential basis. By submitting User Submissions, you are granting LOFT an irrevocable, royalty-free, perpetual, worldwide, and fully sublicenseable license to reproduce, publish, modify, adapt, translate, create derivative works from, and otherwise use in whole or in part your User Submissions for any purpose in any media, whether now known or hereafter invented, for any purpose (including for commercial or promotional purposes). You grant LOFT the right to use your name and likeness in connection with any such use of User Submissions made by you, but we will not be obligated to identify you in connection with any such use. You also agree that we will be free to use any ideas, concepts, know-how or techniques contained in any User Submissions for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products which incorporate or otherwise rely upon that information, without notifying or providing any further compensation to you.

You agree that no User Submission made by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Submissions made by you to the Site will be or contain material that is false, misleading, libelous, unlawful, abusive, indecent, or obscene. You agree that you will remain responsible for the content of any User Submissions you make.

We may review, remove, reject, or revise User Submissions at any time, without prior notice, and in our sole discretion. We may remove, reject, or revise content that we believe violates these Terms of Use, is otherwise objectionable, or for any other reason without prior notice.

Notices of Claimed Copyright Infringement
Links to Other Websites
Your Right to Use the Site

You are authorized to use the Site only for personal, non-commercial purposes. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

By accessing the Site, you agree not to use the Site in any way that is prohibited by these Terms of Use, including by using the Site in a way that is illegal or could give rise to civil liability or that could violate the security of LOFT’s websites or otherwise cause injury to LOFT or any other party. LOFT reserves the right to take such action as it deems appropriate in cases where LOFT websites are used to disseminate such materials. For example, and without limitation, you may not.

  • engage in unauthorized spidering, "scraping," or harvesting of content, or use any other unauthorized automated means to compile content or information;
  • take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure;
  • use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site or any activity conducted on the Site or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network;
  • attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Site; or
  • engage in any other conduct that restricts or inhibits any person from using or enjoying the Site, or that, in our sole judgment, exposes us or any of our users, affiliates,

LOFT reserves the right to take such action as it deems appropriate to enforce its rights under these Terms of Use. Violations of system or network security may result in civil or criminal liability. LOFT may investigate and work with law enforcement authorities to prosecute users who violate the Terms of Use.

Pricing

Prices displayed on LOFT.com are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.

Information Accuracy

LOFT will use reasonable efforts to include accurate and current information on the Site, but there may be occasions when information on the Site contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. LOFT reserves the right to correct any errors and to update Site information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are dissatisfied with your online purchase from the Site, you may return or exchange it in accordance with our Return Policy. For more information regarding LOFT’s return and exchange policy and procedures, please visit the Customer Service page on our website, and then click on the "Return Policy" tab.

Privacy Policy

Our use of personal information is governed by our Privacy Policy and your provision of personal information to us constitutes your acknowledgment of and acceptance of our Privacy Policy.

International Use

We control and operate the Site from the United States, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site. It is possible that some software that may be downloaded from the Site is subject to government export control or other restrictions. By visiting and using our Site, you acknowledge these restrictions and agree that either you are not subject to them or you will comply with all applicable laws regarding the transmission of technical data exported from the United States.

Indemnity

You agree to defend, indemnify and hold LOFT, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees if any materials you post on or through the Site result in a third party claim that any information or material you provide infringes a third party proprietary right.

Arbitration Agreement/Class-Action Waiver/Dispute Resolution Choice Of Law

Any legal dispute between you and LOFT concerning or arising out of these Terms of Use and/or your use of the Site, any products or services sold or distributed through the Site, your participation in any program or service provided by LOFT, or any other dispute of any nature,, shall be resolved through binding individual arbitration (hereafter, “Arbitration Agreement”). However, either you or LOFT may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.

How Arbitration Works. Disputes will be resolved solely by binding arbitration before a sole arbitrator under the streamlined Arbitration Rules Procedures of JAMS Inc. ("JAMS") or any successor to JAMS. In the event JAMS is unwilling or unable to set a hearing date within fourteen (14) days of the filing of a "Demand for Arbitration", then either party can elect to have the arbitration administered by another mutually agreeable arbitration administration service who will hear the case. Unless you and LOFT agree otherwise, any arbitration hearing shall take place in the county of your residence. If you live outside the United States, any arbitration will take place in New York, New York. We encourage you to call in advance of filing a claim for arbitration to see if the dispute can be settled prior to arbitration.

Waiver of Right to Bring Class Action and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and LOFT also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and LOFT hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.

Arbitration Costs. LOFT will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.

You and LOFT agree that, in the event that there are fifty (50) or more individual requests for arbitration of a similar nature filed against Lane Bryant within an approximately thirty-day period (or otherwise in close proximity), JAMS will administer all such similarly situated arbitration demands on a collective basis as a single, consolidated arbitration (subject to a single set of fees, proceeding schedule, and, if required, hearing) before a single arbitrator in accordance with the requirements outlined elsewhere in this section, provided that – in the event that the arbitrator deems it impracticable or inequitable to administer all such claims collectively in a single arbitration – (s)he may group demands for arbitration into groups of not fewer than twenty (20) matters, plus a remainder group as needed (or as otherwise deemed by the arbitrator to be practicable, equitable, and in best keeping with the spirit of this provision) and arbitrate each group of matters as a single, consolidated arbitration (either structure a “Batch Arbitration”). You and Lane Bryant agree (1) to work with JAMS in good faith to facilitate the resolution of disputes on a Batch Arbitration basis and (2) that requests for arbitration are of a “similar nature” if they arise out of the same event, agreement, or factual scenario and raise the same or similar legal issues and seek the same or similar relief. Disagreements over the applicability of this Batch Arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. This Batch Arbitration provision shall in no way be interpreted as authorizing a class or collective arbitration or action of any kind, or any suit or arbitration involving joint or consolidated claims, under any circumstances other than those expressly set forth in this section.

Other Terms & Information. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of these Terms, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the State of New York will govern. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.

Miscellaneous

This Agreement shall be governed by, construed and enforced in accordance with the laws of the State of New York, without giving effect to any conflict of law provisions. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of LOFT's right to require strict observance of each of the terms herein. If any provision of the Agreement is deemed to be illegal or unenforceable the remainder of the Agreement shall be unaffected and shall continue to be fully valid, binding, and enforceable. This Agreement constitutes the entire agreement between us relating to your use of the Site.

Termination

LOFT may terminate this Agreement and deny you access to the Site at any time, immediately and without notice, if in LOFT's sole discretion you fail to comply with any term or condition of this Agreement.

Last updated December 7, 2021

Terms & Conditions for Order Alerts

Terms and Conditions for LOFT Order Alerts Text Message Program

Your use of this Short Message Service or SMS text messages (the "Service") constitutes your agreement to these terms and conditions. Our website Terms and Conditions and Privacy Policy also apply to your use of the Service. We may amend these terms, and modify or cancel the Service or any of its features without notice. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile operator. Message & Data Rates May Apply.

When you sign-up to receive text alerts related to your orders with LOFT you agree to receive informational text messages through your wireless provider to the mobile number you provided. You may need to confirm your consent by replying to an initial text message we send. Messages may be sent using an automatic telephone dialing system. You understand that you do not need to agree to receive these notices by text in order to complete your purchase. You may receive up to 12 messages per order.

You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of the Services prior to changing your mobile number.

To stop the service and cease receiving text messages at any time, please text STOP to 56022 to cancel. You'll receive a one-time opt-out confirmation text message. After that you will not receive any future messages. You can also contact us about the service at any time from your mobile phone by texting HELP to 56022.

The mobile operators participating in this campaign include, but are not limited to AT&T, Sprint, Virgin Mobile, T-Mobile (T-Mobile is not liable for delayed or undelivered messages), MetroPCS (GSM), U.S. Cellular, and Verizon Wireless. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the process offered. Pre-paid users may not be able to participate. Please check with your mobile operator.

Your use of the Service constitutes your agreement to these terms and conditions and the Terms and Conditions and the Privacy Policy of our website.

You agree to indemnify, defend, and hold us harmless from any third party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own. You agree that we will not be liable for failed, delayed, or misdirected delivery of, any information sent through the Service; any errors in such information; any action you may or may not take in reliance on the information or service.

For additional support contact Customer Service: 888-563-8444 (TTY Support Available)

Created May 18, 2017

LOFT Mobile Insider, Terms and Conditions

Terms and Conditions

Your use of the LOFT Mobile Insider text message service ("Service") constitutes your agreement to these terms and conditions. Our website Terms and Conditions and Privacy Policy also apply to your use of the Service. We may amend these terms, and modify or cancel the Service or any of its features without notice. LOFT does not charge for the Services, but you are responsible for all charges and fees associated with text messaging imposed by your mobile operator. Message and Data Rates May Apply. Text messages may be sent using an automatic telephone dialing system and using SMS technology. Your consent to receive text messages is not required as a condition of purchasing any goods or services. If you have opted-in, LOFT provides alerts, information, promotions, specials, and other marketing offers via text messages through your wireless provider to the mobile number you provided. You may receive multiple marketing messages per month. You may need to confirm your consent, such as by following the instructions contained in an initial text message we send. Text STOP to 83436 to cancel at any time. You'll receive a one-time opt-out text message. After that you will not receive any future text messages. For more information, send HELP to 83436 or contact us at 888-563-8444 (TTY Support Available). The wireless carriers are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of the Services prior to changing your mobile number.

You agree to indemnify, defend, and hold us harmless from any third party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service; any errors in such information; and/or any action you may or may not take in reliance on the information or Service.

Created October 23rd, 2018

September 21, 2023

Copyright 2023 LOFT

All Rights Reserved. LOFT and LOU & GREY are a trademark of Loft Ipco LLC or its affiliates